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Avaya 3000-3 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Telephony Features and Services | - Voicemail and messaging services - Call routing and call handling features |
| Topic 2: SME Communications Solutions Overview | - Avaya SME product architecture and components - Deployment models for small and medium enterprises |
| Topic 3: Troubleshooting and Maintenance | - Common system faults and diagnostics - Maintenance procedures and upgrades |
| Topic 4: System Configuration and Administration | - User and extension management - Basic system setup and provisioning |
| Topic 5: Integration and Networking | - IP networking fundamentals for SME solutions - SIP trunking and PSTN integration |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
The Customer Call Reporter(CCR)installation is now completed, but a user with the name ''Agent 1'is not showing in the CCR Web page.
- A. Go to CCR Supervisor Setting in Manager and enable ''Agent1''to be a CCR agent.
- B. ''Agent1''cannot be used as a name for a CCR agent.
- C. Go to CCR and check on Supervision Setting and enable ''Agent1''as a CCR agent.
- D. Go to CCR, log-in as Administrator, and enable ''Agent1''as a CCR agent.
Correct Answer: A 🗳️
A customer uses a call accounting system and account codes in the IP Office to keep track of billable spent with their clients when on the telephone. They want to have the IP Office automatically associate the account code when calls are made to or from their clients.
- A. Add the ClI information to the Account Code.
- B. Add the Client CLI information to the Incoming Call Route.
- C. Enable CLI tracking
- D. Enable Forced Account Code on the Incoming Call Rout created for the client CLI.
Correct Answer: A 🗳️
Which two email client are supported for IP Office IMAP services? (Choose two.)
- A. Microsoft office Communicator
- B. Lotus Notes
- C. Lotus Messages
- D. MS Outlook
Correct Answer: B,D 🗳️
A customer want to take advantage of the VPN software integrated into IP Phones without replacing all of their IP Phones. Which model of IP Phones can be converted to VPN Phones with a .bin file upgrade?
- A. 4620
- B. 4602
- C. 4612
- D. 1616
Correct Answer: A 🗳️
When configuring an SCN backup link on the IP Office, what is the maximum number of links that can be programmed on a system?
- A. Not a supported feature
- B. There is no limit.
- C. Limited to the number of systems in an SCN
- D. One backup per system
Correct Answer: D 🗳️
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