Oracle 1z1-981 : Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials

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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. How many rows can be returned by a tabular query?

A) Unlimited
B) 1000
C) 100000
D) 100
E) 10000

2. Which three functions are not part of the math group of functions?

A) rand
B) truncate
C) bitand
D) lower
E) round
F) floor
G) to_number
H) power
I) length
J) ceiling

3. Which two statements are true about safe mode in relation to add-ins?

A) It allows an agent desktop to log in to the application with local add-in files.
B) It allows an agent desktop to log in to the application without any add-ins.
C) It is a setting that must be enabled at the interface level.
D) It is enabled automatically if the previous shutdown of the agent desktop application did not happen normally.
E) It is a profile setting that must be enabled for a profile.

4. You find that the chat agent is not receiving chat messages, even though the agent is logged in. Which two actions can help resolve this problem?

A) Clicking Request Chat on the Live Media bar
B) Configuring advanced routing
C) Fixing the chat workspace
D) Deselecting the Pull Chat check box in the agent's profile
E) Requesting Chat from File > Options > View Options

5. The current session expiration is set to 10 minutes but your client wants it to be 60 minutes. Which statement is true?

A) You can change the default value to 60 minutes by amending the Site Configuration > Configuration Settings value.
B) You can change the default value to 60 minutes by using File > Options > Session Expiration.
C) Because the system default is 15 minutes, it cannot be changed.
D) You can change the default value to 60 minutes by using Site Configuration > Session Timeout.

Solutions: