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Cisco CCIE SP Operations Written Sample Questions:

1. According to ITIL@ v3 framework, which type of problem management is initiated within service operations and is used to gather event records, which are correlated over time to build trends that are used during continual service improvement processes?

A) incident
B) customer
C) proactive
D) reactive

2. Scenario:
Your company hosts a Voice Over IP (VoIP) service for its customers. Your Voice Operations center is responsible for all VoIP applications, including servers, gateways, and provisioning. The NOC is responsible for the network infrastructure, including LAN, WAN, Firewalls, and QoS.
Your Voice Operations Center started receiving calls in the early morning from customers who did NOT have dial tone and could NOT place or receive calls. The Operations Center was UNABLE to find any problems with their applications. At this point, they switched from the primary call manager to the secondary call manager to attempt to resolve the problem. This resolved the problem and customers had dial tone and were able to place and receive calls.
It is now after 8:00 AM and both the Voice Operations Center and NOC are fully staffed for peak activity hours. The tickets opened earlier are escalated and you are assigned to work with the Voice Operations Center to find and fix the problem. You review the trouble tickets and then join the scheduled teleconference to resolve the problem.
As a NOC member, which three troubleshooting steps should you perform from the network side to help isolate the problem? (Choose three.)

A) Run a load test to verify QoS during peak network activity.
B) Call a telephone number from a trouble ticket to verify that a connection can be made.
C) Check to see if the NOC operators missed alarms from the NMS system during the night.
D) Verify that you can ping both the primary and secondary call managers.
E) Determine if any network changes (e.g., IOS updates) were made prior to the first customer calls
F) Request syslog files from both call manager servers.

3. You are working for a large service provider. The engineering team requested that new SIP-600 cards be rolled out in all 7600 Series Routers in the network. The current certified Cisco IOS release for these routers is 12.2(18)SXF8. You realize that the Cisco IOS Software must be upgraded to support the new SIP-600 cards, but engineering has not specified an upgrade. The engineering team confirms this need and informs you that the certification lab has begun testing Cisco IOS Release 12.2(33)SRD for this purpose and has not encountered any problems yet.
How should you proceed?

A) Install the SIP-600 cards in all the chassis prior to the Cisco IOS Release 12.2(33)SRD upgrade because this can be done at any time without any downtime expected.
B) Deploy Cisco IOS Release 12.2(33)SRD and the SIP-600 cards to a limited number of nodes in the network before a complete network upgrade.
C) Defer acting on the plan until the certification lab has fully tested the new Cisco IOS release and SIP-600 cards.
D) Upgrade all the 7600 Series Routers to Cisco IOS Release 12.2(33)SRD before installing the SIP-600 cards during the next available maintenance window.

4. A service provider allowed private IPv6 BGP peering with a university research network. On receiving IPv6 traffic, one Cisco 12000 Series Router that is located in the path of IPv6 traffic experienced high CPU use on its single-port OC192 line card that caused OSPF adjacency to drop on its port. Prior to receiving IPv6 traffic, this OC192 port was passing approximately 1 Gb of IPv4 traffic without any noticeable CPU use. What are two possible reasons for this performance problem? (Choose two.)

A) Some of the IPv6 traffic contains extension headers causing increased CPU use.
B) Cisco Express Forwarding has been disabled on the line card.
C) The line card is not capable of hardware forwarding of IPv6 traffic.
D) IPv6 neighbor discovery is enabled. It should be disabled on point-to-point links because this helps with CPU use.
E) The line card has an old fabric loader and FPGA code.
F) IPv6 DAD is enabled. It should be disabled in the service provider core.

5. According to ITIL@ v3 framework, which service operation process with regard to monitoring and control methods, ensures that either the processes are being performed as intended (no circumvention and still fit for purpose) or that any required changes or improvements need to be identified?

A) service operation audits
B) monitoring in test environments
C) measurement, metrics, and key performance indicators (KPIs)
D) reports and action plans

Solutions: