Microsoft AB-210 : Accelerating Sales Pipelines with AI in Dynamics 365

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Microsoft AB-210 Exam Syllabus Topics:

Microsoft Accelerating Sales Pipelines with AI in Dynamics 365 Sample Questions:

1. A company notices that sales representatives often forget to contact prospects after meetings.
Managers want AI to automatically recommend follow-up activities based on customer engagement without requiring custom workflows. Which capability best satisfies this requirement?

A) Power Automate approvals
B) Business Process Flow stages
C) Sales Accelerator with AI recommendations
D) Duplicate Detection

2. A business wants to reduce administrative work after customer meetings. Which Copilot capability directly supports this objective?

A) Currency synchronization
B) AI-generated meeting summaries
C) Manual opportunity exports
D) Security role cloning

3. Hotspot Question
You manage Dynamics 365 Sales for a company.
A sales manager wants a weekly performance view of the Sales Close Agent in Research mode.
The sales manager also reports that a specific Opportunity stopped receiving automated outreach from the Sales Close Agent in Engage mode.
You need to do the following:
- Determine if the engagement for the opportunity record is pending,
completed, or failed.
- Provide a performance view that includes the Last refreshed and the
time period filter.
You need to identify the correct monitoring metrics for each requirement.
Which metrics should you review? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

4. An organization wants Copilot to reduce time spent searching customer information before sales calls. Which capability best addresses this requirement?

A) Context-aware record summarization
B) Territory reassignment
C) Duplicate contact merging
D) Product inventory synchronization

5. Hotspot Question
A company generates leads from a webform. Salespeople manage leads by country/region. All salespeople are part of the same Dynamics 365 Sales team.
The sales manager requires the following functionality:
- Automate lead assignments.
- Ensure each seller can never have more than 20 open leads.
You create a country/region attribute for the process. You must simplify the process. You plan to use segments when possible.
You need to create a lead assignment rule for each country/region.
Which configurations should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Solutions: