Salesforce AP-222 : Public Sector Solutions Accredited Professional

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Salesforce AP-222 Exam Syllabus Topics:

Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. A government agency is planning to determine applicable fees for customers based on complex data entered by the customer. Business users would like to test this feature with multiple samples before going live. How can the agency execute and confirm samples?

A) By utilizing the expression sets in BRE module
B) By utilizing the flows
C) By utilizing the combination of data raptors and integration procedures
D) By utilizing the integration procedures

2. Bohabaven has previously implemented Salesforce Service Cloud to handle constituent queries and complaints, including a constituent self- service digital experience. This was implemented previously using the Help Center template. Bobahaven is now ready to implement the Public Sector Solutions Licenses, Permits, and Inspections modules, and wants to provide constituents with access to digital application forms. What is the right solution for this requirement that minimizes customization and site maintenance?

A) Create a new Applications digital experience using the Licenses and Permits Experience Site template, and deploy components such as OmniScripts and FlexCards to the new experience site.
B) Create OmniOut components and deploy them to the existing Help Center experience site.
C) Create new pages and deploy components such as OmniScripts and FlexCards within the existing Help Center experience site.

3. The City of Snaxboro has several License and Permit forms that are long and complex.
Applicants often fill out these forms incorrectly and forget to submit key pieces of information, resulting in requests for more information on their applications. The city wants to use Public Sector Solutions and digitize these forms to increase the accuracy of information submitted by applicants and reduce processing times. What three recommendations should a Technical Consultant provide to the city to achieve this?

A) Review the application forms and try to replicate them as much as possible in a single step using OmniScripts.
B) Add spaces in the names of each of the elements. This ensures improvement to OmniScript's load time.
C) Review the application forms and find logical points in the process that can be broken into shorter steps.
D) Analyze all the application forms and create simple, reusable OmniScripts for processes that are repeatable.
E) Create a PDF form and integrate it with the Public Sector Solutions application intake form process

4. Bobahaven is using Salesforce Public Sector Solutions (PSS), specifically the Licenses, Permits, and Inspections (LPI) modules. These are built on custom objects like Permit Application, not standard Case management. They are also aiming to:; Track SLA performance; Identify applications at risk of breaching SLA; Resolve delays proactively to improve constituent experience What should a technical consultant recommend to Bobahaven to solve this problem?

A) Implement Entitlements and Milestones for Applications, including internal notifications and escalations when the application is about to breach the agreed SLA.
B) Implement Cases with Entitlements and Milestones, including internal notifications and escalations when the application is about to breach the agreed SLA.
C) Implement Cases with Entitlements and Milestones, including internal notifications and escalations after the application has breached the agreed SLA.
D) Implement Entitlements and Milestones for Applications, including internal notifications and escalations after the application has breached the agreed SLA.

5. A government agency is planning for a project Implementation. The project has to comply with regulations for storing protected health information (PHI). What are two different Salesforce security tools that can be used to meet this requirement?

A) Platform Encryption
B) Event Monitoring
C) Setup Audit Trail
D) Field Audit Trail

Solutions: