The KPI Institute C-KPIP : Certified KPI Professional Exam

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The KPI Institute C-KPIP Exam Syllabus Topics:

The KPI Institute Certified KPI Professional Sample Questions:

1. Which KPI is suitable for measuring the following objective: "Improve staff competencies"?

A) Training budget ($)
B) Training hours (#)
C) Staff competencies targeted through training (#)
D) Staff competencies meeting desired levels (%)

2. Which KPI best measures the achievement of the following objective: "Improve employee skills & competencies"?

A) Leadership communication sessions (#)
B) Internal customers satisfied (%)
C) Managers satisfied with new recruits 10 weeks into the role (%)
D) Employees with performance plans in place (%)

3. Which of the following statements is a qualitative KPI?

A) Customer satisfaction (%)
B) Error rate (%)
C) There is no such thing as a qualitative KPI
D) Service quality rating (# / score)

4. Which of the statements represents an objective?

A) All the answers
B) Reach $1M in revenues by 2013
C) Achieve 50% growth in profits
D) Improve business profitability

5. Which target limits would you propose for "Budget variance (%)", tracked at organizational level?

A) +/# 3%
B) +/# 50%
C) This is not a KPI
D) +/# 97%

Solutions: