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Unbeatable prices

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Peoplecert ITIL 4 Specialist: Monitor, Support and Fulfil Sample Questions:

1. When is incident prioritization MOST relevant?

A) When there are no visualization tools available
B) When it is impossible to assign resources to all tasks in the backlog
C) When there are sufficient resources to process every task within time constraints
D) When incident resolution is tasked to a single team

2. What should a service provider do when human resources to establish problem modes are not available?

A) Create a single problem model to be used for managing all problems
B) Postphone problem management activities until the resources are available
C) Delegate creation or problem models to a problem coordinator
D) Consider using a third-party consulting service to help develop problem models

3. Which of the following is the BEST description of problem prioritization?

A) People with different areas of expertise working together to solve a problem
B) Choosing which problems to work on first when there are insufficient resources
C) The importance of a problem relative to other problems
D) Optimizing problem resolution and mitigation

4. Which of the following BEST describes a service request?

A) A required functional component of the service request management practice
B) A request from a user to initiate an agreed service action
C) A set of details about service requests which is made available to users
D) A standardized approach to the fulfilment of a service request type

5. The request catalogue is a part of what other source of information?

A) Service level agreements
B) Service request models
C) The service catalogue
D) The service desk

Solutions: