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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What is another characteristic of a Social Business other than being engaging and nimble?

A) Transparent
B) Informal
C) Technically strong
D) Has a strong presence in the Internet

2. IBM Connections plays an important role in this larger strategy to add social value to information from formal repositories such as enterprise content management libraries.
What is this strategy called?

A) Content Repository
B) Media Content Services
C) File Management Integration
D) Social Content Management

3. What activity is a good Call to Action for you to have as the result of a Social Business Agenda session with a customer?

A) Review the features in the latest product releases to be ready for a customer product pitch.
B) Work with your customer to identify which business process might be the highest priority for becoming a Social Business.
C) Return to hone the selling strategies you have known for years.
D) Continue to focus your interaction with IT; they are the ones who buy our software

4. A key part of Engaging Through Experiences, a social exceptional experience should be integrated, interactive, and ___________.

A) Identifying (personalized)
B) Insulated (private)
C) Incredible (awesome)
D) Informational (helpful)

5. What new area of focus should customers concentrate on with today's increasingly instrumented and interconnected world?

A) Re-engineer corporate structures
B) Store more data
C) Deliver new systems
D) Smarter business decisions

Solutions: