MB-280 Training Materials & MB-280 Certification Training & MB-280 Exam Questions

Microsoft MB-280 : Microsoft Dynamics 365 Customer Experience Analyst

Exam Code: MB-280

Exam Name: Microsoft Dynamics 365 Customer Experience Analyst

Updated: Oct 15, 2026

Q & A: 138 Questions and Answers

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Microsoft MB-280 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Implement the Dynamics 365 App for Outlook: This section emphasizes the integration of Dynamics 365 with Outlook to enhance productivity and streamline sales processes for Dynamics 365 Sales Professionals.
Topic 2
  • Implement Security and Customizations in Dynamics 365 Sales: This section addresses the implementation of security measures and customization options within Dynamics 365 Sales for Dynamics 365 Sales Professionals.
Topic 3
  • Configure and Customize Dataverse and Model-Driven Apps: This section covers the ability of Dynamics 365 Sales Professionals in the configuration and customization of Dataverse and model-driven apps to meet business needs.

Reference: https://learn.microsoft.com/en-us/credentials/certifications/resources/study-guides/mb-280

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Microsoft Dynamics 365 Customer Experience Analyst Sample Questions:

Question #1

A marketing user wants to target two groups of customers:
1. All customers that live in Paris.
2. All customers that have made more than ten online purchases.
You decide to meet this requirement by making quick segments.
Which two options should you use as the base in the quick segments? Each correct answer presents part of the solution. (Choose two.) NOTE: Each correct selection is worth one point.

  • A. Enrichments
  • B. Measures
  • C. Profiles
  • D. Insights
  • E. Data tables
Reveal Solution  Discussion  0

Correct Answer: B,C  🗳️

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Question #2

DRAG DROP
You are implementing Dynamics 365 Sales for a beverage company.
The company sells drinks by individual cans, by the dozen, or by the case of 48 cans as follows:
There are three flavors: strawberry, vanilla, and chocolate.
Each can costs $5.00.
A dozen cans cost $55.00.
Each case has four dozen cans and costs $200.00.
A combination case includes a dozen cans of each flavor and costs $160.00.
Purchases of four or more cases receive an extra 10 percent off the price.
You need to set up the product catalog.
Which components should you use? To answer, move the appropriate components to the correct entry descriptions. You may use each component once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Reveal Solution  Discussion  0

Correct Answer:


Explanation:

Question #3

HOTSPOT
You are creating a business process flow named " Onboard new pet " to support onboarding of new clients for a pet care business.
A partially completed business process flow is shown in the following exhibit.
Use the drop-down menus to select the answer choice that completes each statement based on the information presented in the exhibit.
NOTE: Each correct selection is worth one point.

Reveal Solution  Discussion  0

Correct Answer:


Explanation:

Question #4

You manage a Dynamics 365 Sales environment where users can only view and edit their own records.
User2 is assisting with User1's opportunities while User1 is on vacation. User1 remains the owner of User1's opportunities.
User2 has reported that they CANNOT update User1's opportunities.
You need to diagnose the issue.
What should you do?

  • A. Ensure User2 is added to the Sales team.
  • B. Ensure the record is assigned to User2.
  • C. Ensure User2 is added to the Owner team.
  • D. Ensure User2 is added to an Access team.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #5

You are implementing Dynamics 365 Customer Insights - Data as the company ' s Customer Data Platform.
You set up the data sources and start the unification process. You need to identify the primary table within the Matching conditions page.
Which two criteria should you use to determine the primary table? Each correct answer presents a complete solution. Choose two. NOTE: Each correct selection is worth one point.

  • A. Choose the table with the most complete and reliable profile data about your customers.
  • B. Choose the table that has the most related tables.
  • C. Choose the Dynamics 365 contact\ab\e when this is available as the data source.
  • D. Choose the table that has several attributes in common with other tables.
Reveal Solution  Discussion  0

Correct Answer: A,C  🗳️

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