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Microsoft Managing Microsoft Dynamics Implementations Sample Questions:

1. A prospect told your sales representative that they are interested in implementing a Microsoft Dynamics solution. The prospect wants a supportive business software system, but has no formal requirements. Your sales representative asks you what to offer this customer.
What do you advise the sales representative to do?

A) Provide an optimization offering to help reduce risk and improve customer satisfaction.
B) Offer an Analysis phase to gather detailed business requirements.
C) Provide a flexible and collaborative agile project approach to implement Microsoft Dynamics solutions.
D) Provide a diagnostic offering to help the customer define requirements.

2. You decide that a rapid implementation approach is appropriate for your current project.
How detailed should the scope documentation be for this type of engagement?

A) A rapid implementation approach does not require scope documentation.
B) A rapid implementation only requires documentation of requirements that represent a gap in the Microsoft Dynamics solution.
C) The documentation does not need to be detailed.
D) The scope statement should be as detailed and clear as possible.

3. You have successfully executed your project and the contract is formally closed.
Are there any remaining tasks to complete?

A) No. After contract closing, there are no remaining tasks.
B) Yes. You still need to implement the minority of changes agreed upon during contract closing.
C) Yes. You still need to provide post Go-live support and verify the project scope.
D) Yes. You still need to release the project team and close the communication management.

4. You and your team successfully deployed a Microsoft Dynamics solution at the customer site. Both customer and consulting teams are pleased with the Go-live cutover. Post Go-live support is complete.
What are the next milestones you need to plan for? Choose the 3 that apply.

A) Finalize production specification and formal project closure.
B) Core team training complete and formal project closure.
C) Obtain complete system acceptance and formal project closure.
D) Transition of solution to support complete and formal project closure.

5. Which three customer benefits and objectives are achieved by conducting a Fit Gap and Solution Blueprint during the pre-sales process?
Choose the 3 that apply.

A) Increased understanding of the effort required to configure and customize the project solution
B) Increased visibility into the business and IT requirements and how they will be addressed
C) Increased understanding of the "Degree of Fit"
D) Increased understanding of the proposal

Solutions: