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Nokia SDM_2002001030 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Operational Procedures and Best Practices | - Operational standards
|
| Topic 2: Network Optimization and Troubleshooting | - Problem diagnosis
|
| Topic 3: Network Service Operations Fundamentals | - Service operation principles
|
| Topic 4: Performance and Service Monitoring | - Performance monitoring
|
| Topic 5: Customer Service and Communication | - Service delivery
|
Nokia SDM Certification - PS NSOP Sample Questions:
1. When preparing for a major software upgrade what considerations MUST be planned?
A) Time limits to complete the upgrade, required skills, SLA, required HW and required SW.
B) Required HW to be installed, Required site visits, Required SW to be downloaded in the network, time limits to complete the upgrades.
C) Resources; rollback plan; work instructions; contact details; information to operator.
D) Contact details to inform the operators in case the upgrade fails, recovery plan and back up network elements.
2. How would you handle performance problems related to RAN frequency planning in a project where customer is responsible for Network Planning?
A) Do nothing, the performance problems are customer's responsibility in this case.
B) Request Field Ops teams to go to the field, make test calls and help the customer to identify where the problem is MOST critical.
C) Request an NSN NPO Solution Consultant to meet the customer for evaluating a potential up selling opportunity.
D) Request NPO resources and start troubleshooting.
3. What are the key functions for an FM Manager
A) OLA & KPI handling, Work Order Management, reporting
B) SLA & OLA handling, reporting,
C) Performance Monitoring and reporting, OLA Management, Work Order handling
D) Trouble Ticket Management, SLA & KPI handling, Alarm Monitoring Management
4. Which statement is MOST correct regarding Governmental Security Regulators?
A) Security regulators are national governments and their agencies, including law enforcement agencies, national security agencies and export control authorities, etc.
B) Security regulators are authorised by local governments to provide services for telecom operators and service providers.
C) Security regulators are appointed by the local government specifically for telecommunications related matters.
D) Security regulators are authorised by local governments to provide guidelines for telecom operators and service providers.
5. What standard is the Network Operations OSS functions based on?
A) ISO.
B) ITIL.
C) ITU-T.
D) TAM/SID.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: D |


