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HP HP2-H65 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Selling and Value-Based Positioning | - Customer needs analysis and solution mapping - Value proposition of HP personal systems services |
| Sales Process and Services Attachment | - Upselling and cross-selling HP support services - Integrating services into hardware sales cycles |
| Competitive Differentiation | - Security, manageability, and reliability features overview - HP advantages vs. competing PC vendors |
| HP Services and Support Offerings | - HP Care Pack services and warranty extensions - Lifecycle services and device protection options |
| HP Personal Systems Portfolio Overview | - Desktops, notebooks, workstations, and thin clients - Product positioning and use cases in enterprise and SMB environments |
HP Selling HP Personal Systems Services 2018 Sample Questions:
Your customer Just hired 2.000 employees and needs 2.000 notebooks. Unfortunately, their IT staff is busy with several IT infrastructure projects. Which services would you offer this customer to deploy and ensure devices are ready on their employees' first day?
- A. Configuration and Installation Services
- B. Priority Services and Configuration Services
- C. Next Business Day Onsite
- D. Data Migration Services
Correct Answer: B 🗳️
Why is it important to register HP Services?
- A. Registering HP Services entitles the customers to valuable rebates.
- B. Registering HP Services is required to set up automatic renewal of services.
- C. When a customer calls for support, the HP Services agent can verify the customer and which services they are entitled to.
- D. It is less expensive to replace registered HP devices than devices that are not registered.
Correct Answer: C 🗳️
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Which tool allows a customer to see the recommended services for their selection of hardware on your e-commerce website?
- A. HP Cross Sell Solution
- B. HP Cirrus
- C. HP Support Center
- D. HP Sales Central
Correct Answer: D 🗳️
A customer states that the standard base warranty is sufficient. How should you respond?
- A. With a base warranty, you cannot choose the service level or the repair method. Can you afford to wait if repairs are needed? What happens after the base warranty expires?
- B. 80% of customers who start with the standard base warranty will pay for enhanced service coverage before the standard warranty expires.
- C. The standard base warranty only lasts 30 days. You might as well start by buying services to provide greater protection lor your devices.
- D. The price difference between services and hardware is so little. Does it make sense to only count on the standard base warranty?
Correct Answer: C 🗳️
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