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Avaya 33820X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Elite Multichannel Integration & Design | 25-30% | - Server and database architecture - Security and compliance design - Multichannel routing and workflow design |
| Avaya Aura Call Center Elite & Elite Multichannel Overview | 21-25% | - Supported deployment models - Core architecture and components - Key features and capabilities |
| Implementation & Migration Considerations | 20-25% | - Migration paths from legacy systems - Interoperability with third-party applications - Performance optimization and capacity planning |
| Solution Design Process | 21-25% | - Redundancy and high availability design - Requirements analysis - Scalability and sizing considerations |
Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:
A customer wants an Avaya Elite Multichannel R6.6 solution with the following deployment options:
* Single Server
* Multiple Server - Single VMS
* Multiple Server - Multiple VMS
In a Multiple Server - Single VMS Preferred Deployment option, which three are the part of the 3-server solution? (Choose three.)
- A. EMC-IDS
- B. EMC-VMS
- C. EMC-CORE
- D. EMC-SQL-DB
- E. EMC-XML
Correct Answer: A,C,D 🗳️
The Cloud Operations team is dedicated to Avaya OneCloud™ ReadyNow, and handles the service performance MACDs, reporting, billing, ordering, etc., as Avaya grows the Avaya OneCloud"" ReadyNow global presence.
This team delivers best-in-class ITIL Customer Service aligned with the standard configurations enabled via which offer?
- A. Contact Center Bundles
- B. Ready Now Solutions
- C. Proof of Concept
- D. Virtual Private Clouds
Correct Answer: B 🗳️
A customer with a large Contact Center needs a self-service landing pad for incoming calls to handle all the requests that don't require agent support, and also provide a means to fairly distribute agent-bound calls among multiple sites by using Avaya Intelligent Customer Routing (ICR).
When there are multiple Communication Manager (CM) systems, what allows ICR to connect to the PSTN and CM with Call Center Elite systems via SIP?
- A. Avaya Aura® Session Manager
- B. Avaya Session Border Controller
- C. Avaya Aura® Media Server
- D. Avaya Oceana®
Correct Answer: A 🗳️
An existing customer is interested in an Avaya Aura® suite that is comprised of the following applications:
* Desktop applications
* Call Routing Server
* Multimedia services
* Management applications
Based on these requirements, which solution would you recommend to the customer?
- A. Avaya Proactive Contact
- B. Avaya Aura® Call Center Elite
- C. Avaya Aura® Elite Multichannel
- D. Avaya Control Manager
Correct Answer: C 🗳️
With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya provides a robust foundation for enterprise cloud deployments. The complete solution requires elements provided by Avaya, a Partner, and/or the customer for a fully functional end-to-end solution.
Which two scenarios are supported In the Avaya OneCloud™ ReadyNow offer? (Choose two.)
- A. CC Solutions with ACCS Connectivity
- B. PSTN Network Connectivity
- C. MPLS VPN/Software Defined WAN Connectivity
- D. Analog Trunk Access Connectivity
Correct Answer: B,C 🗳️


