Avaya Aura® Call Center Elite & Elite Multichannel Solution Design - 33820X certification

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Avaya 33820X Exam Syllabus Topics:

Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. A customer requires a solution that has a broad appeal across all vertical markets, and simplifies the management operations of Avaya-based solutions through a centralized administration platform. This solution will also reduce costs, enhance security and access, all without increasing complexity.
Which application solution would you present to this customer?

A) Avaya Intelligent Customer Routing
B) Avaya Proactive Outreach Manager
C) Avaya Experience Portal
D) Avaya Control Manager

2. Call Center Elite has the same deployment flexibility as Avaya Aura® Communication Manager (CM). Which two are deployment options for Call Center Elite? (Choose two.)

A) Multiple Server - Multiple VMS
B) Multiple Servers with Single VMS
C) CM Server Separation
D) Cloud: Communication Manager with Call Center Elite on Amazon Web Services (AWS)

3. Avaya Survey Assist is a multi-purpose application that allows you to easily create automated voice and SMS surveys. It supports full integration into the Avaya Experience Portal (AEP) and Proactive Outreach Manager (POM) for voice and SMS transactions.
Which two are current deployment options for Avaya Survey Assist? (Choose two.)

A) Upgradable Single Box
B) Single Box
C) Cluster Mode
D) Geo-redundancy

4. Contact centers use remote agents to expand the available talent pool, to find agents in affordable places, and to outsource work.
To support a customer's requirement for Remote Agents/Workers, your design scope will include which licensing requirement for Remote Agents/Workers?

A) Avaya SBCE Standard and Advanced Licenses
B) Avaya SBCE Corporate and Standard Licenses
C) Avaya SBCE Corporate License
D) Avaya SBCE Standard License

5. Refer to the exhibit.
A customer wants Avaya Experience Portal as a software platform for supporting omnichannel automation applications, so they can create sophisticated voice and speech applications.
Which component shown in the exhibit is responsible for launching applications?

A) Experience Portal Manager
B) Media Processing Platform
C) Application Servers
D) IX™ Orchestration

Solutions: