Salesforce AI-201 : Salesforce Certified Agentforce Specialist

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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. When configuring a prompt template, an Agentforce Specialist previews the results of the prompt template they've written. They see two distinct text outputs: Resolution and Response. Which information does the Resolution text provide?

A) It shows the full text that is sent to the Trust Layer.
B) It shows the response from the LLM based on the sample record.
C) It shows which sensitive data is masked before it is sent to the LLM.

2. A support manager wants an agent to summarize cases but prevent it from exposing customer PII. Which feature directly addresses this requirement?

A) Einstein Trust Layer data masking
B) Case assignment rules
C) Prompt Builder
D) Field-level security

3. An Agentforce Agent has been developed with multiple topics and Agent Actions that use flows and Apex. Which options are available for deploying these to production?

A) Deploy the flows and Apex using normal deployment tools and manually create the agent-related items in production.
B) Deploy flows, Apex, and all agent-related items using either change sets or the Salesforce CLI/Metadata API.
C) Use only change sets because the Salesforce CLI does not currently support the deployment of agent-related metadata.

4. Coral Cloud Resorts is implementing Agentforce retrieval. Customers sometimes type ambiguous terms (for example, "package" could mean vacation package or baggage). Which retrieval strategy best balances precision and contextual disambiguation?

A) Use hybrid search, which combines keyword matching for precision with semantic embeddings for context.
B) Use semantic search only, which captures intent but may struggle with ambiguous terms when no context is provided.
C) Use keyword search only, which prioritizes exact term matching but risks missing contextual meaning.

5. A business stakeholder wants to use Al to generate a summary based on Data Cloud data. Which method(s) should the stakeholder use to access Data Cloud data from Prompt Builder?

A) Using Data Cloud related lists and fetching Data Cloud data using prompt-initiated flows
B) Using only external APIs to import Data Cloud data into Prompt Builder
C) Accessing data model objects (DMQs) directly in Flex templates, using Data Cloud related lists, and fetching Data Cloud data using prompt-initiated flows

Solutions: