Salesforce Arch-302 : Salesforce Certified B2C Solution Architect

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Salesforce Arch-302 Exam Syllabus Topics:

Salesforce Certified B2C Solution Architect Sample Questions:

1. A company currently provides service to its customers using a call center and spreadsheets, Because of the lack of systems, there is no ability to track how successful agents are. In addition, the ordering system cannot be easily accessed by service agents, costing valuable time and hurting customer satisfaction.
What should a Solution Architect say to convince the company to shift to a connected B2C Solution approach?

A) Agents will have a better interface using Service Cloud and B2C Commerce with Heroku.
B) Agents can utilize SSO to launch an 'Order on Behalf of' storefront experience within the B2C Commerce UI.
C) Agents will have easy access to customer data to provide a better service experience when customers call in.
D) Agents' success rates will be better measured after helping the company define ROI KPIs together.

2. When integrating B2C Commerce with Marketing Cloud, which data extension type should be used to store order and product records in Marketing Cloud?

A) Synchronized Data Extension
B) Sendable Data Extension
C) Standard Data Extension
D) Transactional Data Extension

3. Northern Trail Outfitters (NTO) wants to use Salesforce as a front end for creating accounts using the lead-to- opportunity process. When an opportunity is closed or won, an order must be created in the ERP, which manages orders. The organization has an Enterprise Service Bus (ESB) that supports the CometD protocol.
Which two integration approaches or steps should a Solution Architect recommend for this scenario?
Choose 2 answers

A) Enable ESB to publish to the platform event using the CometD protocol and notify the back-end ERP system to create the order synchronously.
B) Enable ESB to subscribe to the platform event using the CometD protocol and notify the back-end ERP system to create the order asynchronously.
C) Define a new platform event in Salesforce and then create a Process Builder process to publish a platform event when the opportunity status changes to Closed-Won.
D) Define a new platform event in the back-end system for the order details and then create a Process Builder process to initiate the platform event when the opportunity status changes to Closed-Won.

4. Northern Trail Outfitters (NTO) wants incoming support cases to automatically be routed to the correct team based on customer purchases.
Which option should a Solution Architect configure to accomplish this7

A) Auto Response rules and Support Processes
B) Auto-launched Flow with a Record Trigger
C) Queues and Assignment rules
D) Apex trigger on a Case object

5. A merchant using B2C Commerce and Service Cloud has a requirement for service agents to order products on behalf of shoppers. In the envisioned scenario, a shopper contacts the service center with an order request, the agent uses the Service Console to find the shopper's account, and initiate an order on behalf of the shopper using payment information provided by the shopper. The merchant is considering the B2C Commerce - Service Cloud Connector for this implementation.
Which three considerations should a Solution Architect keep in mind prior to implementation? Choose 3 answers

A) Service agents need a corresponding storefront login mapped to their Service Cloud user record.
B) B2C Commerce needs to be registered as a remote site.
C) The Service Cloud Connector only supports Person Accounts as a customer model.
D) The Service Cloud Connector only supports contacts as a customer model.
E) Guests or anonymous storefront shoppers are not supported in this scenario.

Solutions: