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Salesforce Certified B2C Solution Architect Sample Questions:

1. A nonprofit organization uses Experience Cloud for members who would like to set up recurring donations.
They integrate with an external payment gateway and want to make sure to offer the utmost security for their members. They also use Pardot for personalized communications, to ensure members have access to the most meaningful content and messages related to their donation history.
Which three options can a Solution Architect recommend to increase security for their existing users?
Choose 3 answers

A) Replace Pardot with Marketing Cloud to implement SMS for multi-factor authentication.
B) Maintain GAuth tokens for existing Experience Cloud profiles.
C) Implement high-assurance requirements for Experience Cloud profiles.
D) Develop login flows to change the user's session security level to initiate third-party identity verification.
E) Add a login flow that defines the scope of user access authorized by authentication providers.

2. Universal Containers (UC) Is planning a campaign for its newly-launched product categories. They have already run similar campaigns in the past and want to cross-sell this new product to their existing customers.
To achieve this, they are creating customer group segments using its e-commerce strategies while adhering to the current customer's compliance preferences for previous campaigns.
Which two products should a Solution Architect include in the architecture to meet UC's needs?

A) Marketing Cloud and B2C Commerce
B) Marketing Cloud and Sales Cloud
C) Marketing Cloud and Service Cloud
D) Service Cloud and B2C Commerce

3. An organization is considering using the Lead object in Sales Cloud to track customers who have signed up for their newsletter. The goal is to add these customers to a Marketing Cloud nurture campaign. Once they make a purchase, the suggested design is to convert the Lead to a Contact record and associate the resulting Contact with a Marketing Cloud Subscriber.
What recommendation should a Solution Architect make to avoid implementation challenges?

A) Avoid using the Lead object by creating Contacts with different Record Types for prospects.
B) Ensure that the Marketing Cloud Contact associated with the Lead is updated to reference the Contact after conversion.
C) Delete the Marketing Cloud Contact associated with the Lead object after conversion.
D) Add prospects who have not created an account or made a purchase to Marketing Cloud directly without creating a Lead.

4. A US-based pet superstore wants to build a stronger relationship with their customers by offering an ominichannel, seamless experience at each customer interaction. Currently, they have over 1,500 stores, and numerous pet websites, services, and applications that are siloed, which is a major functional pain point.
Recently, they purchased Service Cloud and B2C Commerce and want to integrate their systems as part of their digital transformation.
Which design and approach should a Solution Architect recommend for a robust and scalable multi-cloud integration?

A) Build an application network by adopting an API-led connectivity approach that packages underlying connectivity and orchestration services as easily discoverable and reusable API building blocks.
B) Build multiple point-to-point application integrations connecting the multi-cloud and on-premises applications using SOA (Service-Oriented Architecture) and SOAP web services.
C) Implement an integration solution using an outbound messaging design pattern and Salesforce Connect as the integration approach, to connect the multiple clouds and on-premises applications.
D) Implement a custom integration solution using lightweight middleware tools like Jitterbit or Talend.

5. A company wants to Implement B2C Commerce and Service Cloud and connect the systems with their existing Instance of Marketing Cloud.
Which two tactics should a Solution Architect recommend to model a customer across all three systems?
Choose 2 answers

A) Use Customer 360 Data Manager to assign the Global Party ID and use it as a primary key across all systems including the new Subscriber ID in Marketing Cloud.
B) Using Service Cloud as a central point hold unique identifiers from all systems including the Service Cloud Contact or Person Account ID and B2C Commerce CustomerNo and Customer ID
C) Send the Marketing Cloud Subscriber Key to Service Cloud and B2C Commerce to be held for reference.
D) Migrate the Subscriber Key in Marketing Cloud to be the Service Cloud Contact or Person Account ID.

Solutions: