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Apple Desktop Service Certification Sample Questions:

1. Which one of the following is NOT a risk when working around CRTs?

A) Implosion
B) Electric shock
C) Overheating
D) Toxic materials

2. A customer needs to transfer data from her eMac for use on her Power Mac G5, but the eMac fails to finish starting up due to a video issue. Which of the following would most easily accomplish the data transfer?

A) Remove the hard drive from the eMac and install it into the Power Mac G5.
B) The eMac will need to be repaired before any data can be recovered from it.
C) Boot the eMac into Target Disk Mode and connect the eMac and Power Mac G5 with a FireWire cable.
D) Boot the eMac into Mac OS X Safe Mode and connect the eMac and Power Mac G5 with an Ethernet cable.

3. Which THREE of the following items are appropriate to use for ESD prevention? SELECT THREE

A) Grounded work mat
B) CRT discharge tool
C) Wrist strap and cord
D) Metal work surface
E) Static-shielding bags

4. The basis for the component isolation troubleshooting technique is an understanding of _______ and _______ within computers. SELECT TWO

A) power flow
B) fan air flow
C) signal flow
D) coolant flow
E) network flow

5. ESD causes damage to circuits by ________.

A) blasting a hole in the circuit
B) increasing the circuit's clock speed
C) cooling the circuit too quickly
D) slowing the circuit down

Solutions: