Latest Microsoft MB-340 Free Certification Exam Material with 62 Q&As
UPDATED MB-340 Exam Questions Certification Test Engine to PDF
Microsoft MB-340 Exam Syllabus Topics:
| Topic | Details |
|---|---|
Configure Dynamics 365 Commerce Headquarters (25-30%) | |
| Configure prerequisites and commerce parameters | - create employee and customer address books - configure and manage retail workers - assign address books to customers, channels, and workers - create email templates and email notification profiles - configure organizational hierarchies and hierarchy purposes - configure Commerce shared parameters - configure company-specific Commerce parameters |
| Describe and configure additional functionality | - create and configure channel and sales order attributes - configure commissions and sales representatives - configure payment methods and card types - configure and manage gift cards - describe Omni-channel capabilities including payments, orders, and returns - configure data distribution - create info codes, sub-codes, and info code groups - describe Dynamics 365 Fraud Protection purchase protection, loss prevention, and account protection |
| Manage statements | - describe advantages of using trickle feed-based posting - validate retail transactions by using the transaction consistency checker - configure and manage retail statement calculations and posting - troubleshoot statement posting issues |
| Configure Distributed Order Management (DOM) | - configure fulfillment profiles - configure cost components including shipping, handling, and packaging costs - configure management rules and parameters - monitor fulfillment plans and order exceptions |
| Configure order fulfillment | - configure modes of delivery including shipments, pick up, and carry out - configure curbside customer order pickup - configure charge codes, charge groups, and automatic charges - configure and assign order fulfillment groups |
Configure products, prices, discounts, loyalty, and affiliations (25-30%) | |
| Configure products and merchandising | - configure product category hierarchies - configure product attributes and attribute groups - configure assortments and product catalogs - manage product labels and shelf labels - describe uses cases for recommendation types including product, personalized, Shop similar looks, and Shop similar descriptions recommendations - configure recommendations - configure warranty settings - configure inventory buffers and inventory levels - configure products and variants including configuring barcodes |
| Manage pricing | - design and create price groups - configure pricing priorities - configure product pricing including smart rounding - configure catalog pricing - configure affiliation pricing - configure category pricing rules |
| Manage discounts and promotions | - configure discount parameters - configure channel or customer-specific discounts - configure quantity, shipping, tender-based, and threshold-based discounts - configure discount concurrency rules - manage coupons |
| Manage customers, loyalty, and affiliations | - configure client books - configure customer attributes - configure customer affiliations - configure loyalty programs, loyalty schemes, and reward points - manage loyalty tier calculations and processing |
Manage Point of Sale (POS) in Dynamics 365 Commerce (15-20%) | |
| Configure retail stores | - create a retail store - configure POS registers and devices - configure retail profiles - configure sales tax overrides - configure Task Management lists and parameters - define cash management processes - define shifts and shift management processes - configure channel return policies - describe offline capabilities and limitations |
| Manage store inventory | - configure availability calculations for products - manage inbound and outbound inventory operations - process customer pick-up and shipment orders - manage inventory processes including stock counts - look up product inventory - process serialized items |
| Perform POS operations | - perform sales and order processes - perform end of day processes - reconcile store cash - monitor store productivity by using task management and reporting features |
Configure and Manage Dynamics 365 Commerce call centers (10-15%) | |
| Configure call centers | - create a call center - configure and publish product catalogs - create product catalog scripts - configure fraud conditions, rules, and variables to trigger order holds - configure fraud alerts |
| Configure continuity orders and installment billing | - set up continuity programs and parameters - configure continuity order batch jobs - manage continuity child orders |
| Manage call centers | - create, modify, and process sales orders - process call center payments - manage order holds - create return merchandise authorizations (RMAs) - process returns, exchanges, and replacements |
Schedule exam
Languages: English
Retirement date: none
This exam measures your ability to accomplish the following technical tasks: configure Dynamics 365 Commerce Headquarters; configure products, prices, discounts, loyalty, and affiliations; manage Point of Sales (POS) in Dynamics 365 Commerce; configure and manage Dynamics 365 Commerce call centers; and manage e-commerce.
NEW QUESTION 20
Company A uses Dynamics 365 Commerce. The company deploys a business-to-business (B2B) e-commerce website.
Company B has a business partner account with Company A.
Company B hires a purchasing manager. The purchasing manager must be able to place orders on the B2B e-commerce website on behalf of Company B.
You need to ensure the purchasing manager can place orders as required.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Advise the purchasing manager to register for a new account using the B2B e-commerce site.
- B. Create a new customer account. Set the invoice account value to Company B's customer account number.
- C. Create a new customer account. Navigate to the customer hierarchy for Company B and assign the new customer account.
- D. Advise the administrator user of Company B to add a new user by using the self-service pages of the e-commerce site.
Answer: C,D
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/b2b/manage-b2b-users
NEW QUESTION 21
A company uses Dynamics 365 Commerce and implements Distributed Order Management (DOM).
The company needs to run an order fulfillment profile for all the sales orders and review results in the fulfillment plan.
You need to test the fulfillment profile.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Set the Auto apply result option to No.
- B. Set the Auto apply result option to Yes.
- C. Set the Process orders with empty sales origin option to Yes.
- D. Set the Process orders with empty sales origin option to No.
Answer: A,C
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/dom
NEW QUESTION 22
A company implements Dynamics 365 Commerce to manage physical stores and online commerce channels.
Commerce Headquarters is unable to retrieve transactions captured in the online channel.
You need to configure the system to retrieve the transactions.
Which processes should you use? To answer, drag the appropriate processes to the correct requirements. Each process may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION 23
You need to configure a solution to optimize the entry of customer reviews for the different review lengths.
What should you do?
- A. Create a text attribute for the maximum review length. Assign the attribute to each item where a review is requested
- B. Configure the maximum length of the reviews on the e-commerce site at the product level
- C. Create a reference attribute for each review length and assign them to each item where a review is required
- D. Create a text attribute for each review length and assign them to the product category attributes for the Commerce product hierarchy
- E. Configure the maximum length of all reviews on the e-commerce site at the site level
Answer: E
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/configure-ratings-reviews
NEW QUESTION 24
A company uses Dynamics 365 to manage retail stores.
You create the following workers. Both workers use Cloud POS and Modern POS applications:
You add both users to one POS permission group.
You need to configure the system to meet the requirements.
Which three actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Override the POS permissions group and grant permission to manage devices
- B. Create one device for CPOS and one device for MPOS. Assign one register to each device
- C. Associate an existing identity for the Retail IT regression tester worker and run the Staff and Registers job
- D. For both devices, select a package name for Register package
- E. Associate an existing identity with the Store Associate worker and run the Staff and Registers job
Answer: A,B,C
NEW QUESTION 25
A company uses Dynamics 365 Commerce to process sales through its retail store channels.
You need to offer alternative prices to a group of valued customers for a selection of products. If the system identifies that multiple prices are valid for the valued customers, the customers must be charged the lowest price.
What should you configure?
- A. catalog price groups
- B. customer line discount price group
- C. loyalty price groups
- D. customer total discount price group
Answer: A
NEW QUESTION 26
A company uses Dynamics 365 Commerce.
A sales director wants to ensure that transactions aggregate and post in accordance with industry requirements.
You configure store posting to aggregate voucher transactions.
You need to complete the statement posting configuration.
Which configuration options should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/retail-statements
https://docs.microsoft.com/en-us/dynamics365/commerce/statement-posting-eod
NEW QUESTION 27
You need to configure the system to notify store workers to prepare store pickup orders.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Enable notification on the POS operation.
2 - Add the notification to the POS permission group.
3 - Run the Distribution scheduler job.
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/notifications-pos
NEW QUESTION 28
A company uses Dynamics 365 Commerce to create and manage customer sales orders.
You must send customers email updates when their order status changes.
You need to configure the system.
How should you complete the configuration? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/email-notification-profiles
https://docs.microsoft.com/en-us/dynamics365/commerce/email-templates-transactions
NEW QUESTION 29
A company plans to replace an existing e-commerce website by implementing Dynamics 365 Commerce. You deploy the environment and initialize e-commerce functionality.
You need to complete the configuration.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Configure an online store.
2 - Assign the online store to an organization hierarchy.
3 - Synchronize data to the Commerce Scale Unit.
4 - Create and publish the content pages.
5 - Create a site.
Reference:
https://docs.microsoft.com/en-us/learn/modules/create-online-presence/
NEW QUESTION 30
You need to identify the configuration issue for the active student who is buying a clearance shirt with a coupon.
What should you use?
- A. Category price rules
- B. View all discounts operation
- C. Discount concurrency mode
- D. Retail price reports
- E. Price simulator
Answer: E
Explanation:
Reference:
https://technologyblog.rsmus.com/microsoft/retail-price-simulator-d365/
NEW QUESTION 31
A company uses Dynamics 365 Commerce for their retail store operations.
The company needs to implement curbside pickup. Each store can handle twenty pickups by customers and two pickups by distribution vendors per hour.
You need to configure the retail stores for curbside pickup requirements.
Which component should you use? To answer, drag the appropriate components to the correct requirements. Each component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/dev-itpro/pickup-timeslots
NEW QUESTION 32
A company uses Dynamics 365 Commerce. The company's retail stores process large volumes of sales transactions.
Retail store managers report inventory inconsistency issues.
You determine that a channel-side inventory calculation is the appropriate method to resolve the issues.
You need to configure the channel-side calculated inventory availability mode.
Which three actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Configure the Functionality profile
- B. Disable the Optimized product availability calculation feature
- C. Run the Global configuration distribution schedule job
- D. Enable the Optimized product availability calculation feature
- E. Enable the Retail statement trickle feed feature
- F. Run the Channel configuration distribution schedule job
Answer: A,D,F
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/calculated-inventory-retail-channels
NEW QUESTION 33
A company uses Dynamics 365 Commerce. The company has an e-commerce website.
The company plans to start a sale in three weeks.
You need to make changes to pages across the website. You must ensure that the changes:
Do not restrict other changes from being implemented.
Do not impact the operation of the live site.
Are updated on the live site ready for the first day of the sale.
What should you do?
- A. On the live site, unpublish the pages and complete the changes. Do not publish the changes.
- B. Create a new publish group. Copy the pages and complete the changes. Set a schedule for the publish group.
- C. On the live site, create new pages. Copy the existing designs and complete the changes. Do not publish the changes.
- D. Create a new publish group. Copy the pages and complete the changes. Publish the changes.
- E. On the live site, complete the changes. Publish the amended pages.
Answer: B
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/publish-groups
NEW QUESTION 34
A company implements a Dynamics 365 Commerce e-commerce website.
The company wants specific components to appear on a product page to help customers decide to purchase those products.
You need to configure the product page.
Which module types should you configure? To answer, drag the appropriate module types to the correct requirements. Each module type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/quick-tour-pdp
NEW QUESTION 35
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
A company implements Dynamics 365 Commerce. Call center agents take orders over the phone, modify existing orders, issue credits, place orders on hold, and provide warranty support.
Call centers must meet the following requirements:
User1 and User2 must be able to perform payments. User3 must not be able to perform payment processing All agents must be able to offer directed selling All agents must be able to change the sales price of an item during order entry All refunds must be applied to the account for the customer who made the purchase You need to configure call center functionality.
Solution: Create a call center and add User1 and User2 as channel users.
Create another call center and add User3 as a channel user.
For each call center select Set up and then Payment methods. Create a payment method and set the function to Normal.
Does the solution meet the goal?
- A. No
- B. Yes
Answer: A
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/set-up-order-processing-options
NEW QUESTION 36
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
A company implements Dynamics 365 Commerce. Call center agents take orders over the phone, modify existing orders, issue credits, place orders on hold, and provide warranty support.
Call centers must meet the following requirements:
User1 and User2 must be able to perform payments. User3 must not be able to perform payment processing All agents must be able to offer directed selling All agents must be able to change the sales price of an item during order entry All refunds must be applied to the account for the customer who made the purchase You need to configure call center functionality.
Solution: Create a call center and add all users as channel users. Set Enable order completion and Enable directed selling to Yes.
Does the solution meet the goal?
- A. No
- B. Yes
Answer: A
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/set-up-order-processing-options
NEW QUESTION 37
You need to configure the system for the store inventory visibility requirements.
Which functions should you use?
- A. Validate store transactions job and the Post transactional statements job in batch
- B. Synchronize orders job and the Product availability job in batch
- C. Data distribution pull job and the Post inventory job in batch
- D. Synchronize orders job and the Post inventory job in batch
- E. Data distribution job and Synchronize orders job in batch
Answer: A
Explanation:
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.
To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.
Background
Wingtip Toys sells toys made for children who are ages zero to 12 years old. The toys focus on science, technology, engineering, and mathematics (STEM) concepts.
The company has 200 retail stores globally. Several physical store sales locations exist, but the majority of sales are direct sales through independent contractors who sell to a close network of acquaintances. Sales representatives are non-salaried employees who are exclusively compensated through commissions.
NEW QUESTION 38
A company uses Dynamics 365 Commerce.
The company wants to introduce the following scheme to reward customer loyalty and encourage repeat sales:
Customers must automatically be assigned a status of Silver, Gold, or Platinum based on the value of orders completed in the last 12 months.
Additional promotional discounts must be given based on customers' assigned status when they place new orders.
You need to configure the system to meet the requirements.
How should you configure the system? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/set-up-customer-loyalty-program
NEW QUESTION 39
A company is using the call center feature in Dynamics 365 Commerce.
Several customers require monthly sales orders that contain the same products and quantities. They need to have sales orders automatically created for them over time. The orders must be fully paid for before the orders are shipped.
You need to configure the system.
Which two parameters should you configure? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Revenue journal name
- B. Cancellation notice day before order
- C. First notice days from start
- D. Backorder - Number of days
- E. Continuity days before delivery
Answer: A,E
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamicsax-2012/appuser-itpro/set-up-continuity-programs
NEW QUESTION 40
You need to configure the system for discontinued products.
What should you do?
- A. Include items by products categories and explicitly specify each discontinued product to exclude
- B. Stop the discontinued products for sales in the Default order settings
- C. Include items by product categories and exclude discontinued products by product categories
- D. Move discontinued products to a product category that is excluded from the items sold in store
- E. Block the discontinued products at the register
Answer: B
NEW QUESTION 41
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