Latest Avaya 6210 First Attempt, Exam real Dumps Updated [Jan-2023]
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NEW QUESTION 35
Which utility is used to status and manage the services in Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA), Communication Control Toolkit (CCT), Contact Center Multimedia (CCMM), and License Manager (LM)?
- A. Contact Center System License and Monitor Utility
- B. Contact Center System Control and Monitor Utility
- C. Contact Center System Framework and Monitor Utility
- D. Contact Center System Event and Monitor Utility
Answer: C
Explanation:
Explanation/Reference:
Reference: https://downloads.avaya.com/css/P8/documents/100093197
NEW QUESTION 36
Which features should be enabled in the Windows Server operating system before you install Avaya Aura® Contact Center?
- A. Remote Desktop Connection and Windows Server Backup for running CCMA Server backups.
- B. TFTP Client to Backup of the CCMA configuration files to remote TFTP Server and XPS Viewer to view reports on the server.
- C. Storage Manager for SAN's for managing the remote backups and IIS
- D. IIS and XPS Viewer to view reports on the server.
Answer: A
NEW QUESTION 37
When analyzing life cycle of a Web Chat contact in Avaya Aura Contact Center:
Step 1 states the Contact Center Multimedia receives contacts from the External Web server through the Contact Center Multimedia Web services, Step 2 states that the Web services provide a Java API that enables contacts to be written into the Contact Center Multimedia database, retrieved from the database, and have their status queried.
What is Step 3 in the life cycle of a Web Chat contact in Avaya Aura Contact Center?
- A. Customized Web pages, with customized look and feel, and business logic must be created by the customer.
- B. The External Web server determines the skillset and priority assigned to the contact.
- C. Customized Web pages, displays to the customer.
- D. A set of sample pages is distributed with Contact Center Multimedia to provide Java Server Pages (JSP) script examples of how a Web server can access the Web services.
Answer: D
NEW QUESTION 38
On which servers is the Enable Switchover function available when configuring Avaya Aura Contact Center (AACC) High Availability (HA)?
- A. Primary and Backup Servers
- B. Active Server
- C. Active and Standby Servers
- D. Primary Server
Answer: B
NEW QUESTION 39
Avaya Aura Contact Center (AACC) uses Avaya Aura Media Server (AAMS) media processing capabilities.
When adding the AAMS in Contact Center Manager Administration (CCMA), which three statements regarding the Master Content Store are true? (Choose three.)
- A. Select the Master Content Store check box for the AAMS server that manages media and prompts.
- B. Select the Master Content Store check box for each media server.
- C. If the AAMS server does not contain existing contact center media, CCMA uploads base media to it.
- D. Select the Master Content Store check box for only one media server.
Answer: A,C,D
NEW QUESTION 40
To ensure resiliency, you have been asked to add an additional license manager to the network.
Which licensing type supports an additional license manager?
- A. Corporate Enterprise, where you can configure a primary and a secondary License
Manager. - B. Network Enterprise, where you can configure a primary and a secondary License
Manager. - C. Remote Enterprise, when a standby license manager is configured.
- D. Nodal Enterprise, when a standby license manager is configured.
Answer: A
NEW QUESTION 41
You are deploying Avaya Agent Desktop (AAD) for the first time in a SIP-enabled contact center.
Which configuration step should be performed in Contact Center Management
Administration (CCMA) for agents to use AAD?
- A. Enable Agent Desktop integration in each agent's Call Presentation Class.
- B. Assign an AAD login ID and password to each agent.
- C. Acquire each agent's telephone.
- D. Associate a domain user account with each agent.
Answer: D
NEW QUESTION 42
You are configuring the Real-Time Statistics Multicast (RSM) settings on a newly installed Avaya Aura Contact Center (AACC).
Which address is within the acceptable range for use as an IP Multicast address on Contact Center Manager Server (CCMS)?
- A. 242.0.1.0
- B. 240.255.255.254
- C. 223.0.0.255
- D. 225.0.1.254
Answer: A
NEW QUESTION 43
You are installing a SIP-based Avaya Aura Contact Center (AACC) with Avaya Aura
Media Server (AAMS).
Which three functions/features are gained by implementing the AAMS? (Choose three.)
- A. text to speech engine
- B. music on hold
- C. skillset based routing
- D. recorded announcements
- E. anchoring of calls
Answer: A,B,D
NEW QUESTION 44
Avaya Aura® Contact Center (AACC) Release 7 supports only the Avaya Aura® Media Server (AAMS), formerly called Avaya Media Server.
Which three statements regarding the AAMS are true? (Choose three.)
- A. AACC requires a license for each AAMS instance in the solution.
- B. An Avaya Aura® Media Server High Availability pair of server requires two instance licenses.
- C. AAMS is supported on the Windows Server 2012 R2 operating system when installed co-resident with AACC.
- D. A standalone Avaya Aura® Media Server is supported on the Windows Server operating system.
Answer: A,B,C
Explanation:
Explanation/Reference:
Reference: https://support.avaya.com/css/P8/documents/101038008
NEW QUESTION 45
Which service contains the Inbound Message Handler (IMH) component?
- A. Contact Center Multimedia (CCMM) Starter Service
- B. Contact Center Multimedia (CCMM) Campaign Scheduler Service
- C. Contact Center Multimedia (CCMM) E-mail Manager Service
- D. Contact Center Multimedia (CCMM) License Service
Answer: C
NEW QUESTION 46
Which features should be enabled in the Windows Server operating system before you install Avaya Aura Contact Center?
- A. IIS and XPS Viewer to viewreports on the server.
- B. Remote Desktop Connection and Windows Server Backup for running CCMA Server backups.
- C. TFTP Client to Backup of the CCMA configuration files to remote TFTP Server and XPS
Viewer to view reports on the server. - D. Storage Manager for SAN's for managing the remote backups and IIS
Answer: B
NEW QUESTION 47
You have created a new application (script) in Orchestration Designer (OD).
Which configuration steps in OD will allow you to place a test call to the new application?
- A. Select CDNs > Add Application > Save
- B. Select Application Routes > CDNs > Configured Routes > Select Application > Save
- C. Select Application > Routes > Add Application > Save
- D. Select Call Router > Application Routes > CDNs > Configured Routes > Add > Select Application > Save
Answer: C
NEW QUESTION 48
When handling Contact Center Multimedia (CCMM) Email contact, which component logs on to the outbound mailboxes on the Email server and sends out messages such as Auto-acknowledgements, Auto-replies, or Agent composed replies?
- A. the Rules Engine
- B. the Outbound Message Handler
- C. the Inbound Message Handler
- D. the Outbound Campaign Management Tool
Answer: D
NEW QUESTION 49
A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outbound campaigns. Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application, provides this functionality?
- A. the CCMA
- B. the E-mail Manager
- C. the Outbound Campaign Management Tool
- D. the Multimedia Contact Manager
Answer: C
NEW QUESTION 50
You can install the Contact Center Server Utility on a standalone computer, or it can co- reside with the Contact Center Manager Server (CCMS).
Which operation on the server can the Server Utility perform?
- A. Modify real-Time Display interface parameters
- B. View Alarms and Events
- C. Perform database restores
- D. Administer licensing
Answer: B
NEW QUESTION 51
To log in to the Avaya Aura Media Server (AAMS) Element Manager (EM) from a browser, you must enter the correct URL.
Which URL format is correct to access the AAMS Element Manager (EM)?
- A. https://<serveraddress>:em
- B. https://<serveraddress>:8443/em
- C. https://<serveraddress>:8800/em
- D. https://<serveraddress>:/em
Answer: D
NEW QUESTION 52
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