SPLK-3002 PDF Dumps | May 31, 2026 Recently Updated Questions
SPLK-3002 Exam Questions – Valid SPLK-3002 Dumps Pdf
Splunk SPLK-3002 certification exam is designed for IT professionals who want to demonstrate their knowledge and skills in managing and using Splunk IT Service Intelligence. SPLK-3002 exam covers a range of topics such as configuring data sources, setting up service analytics, creating alerts, and reports. Splunk IT Service Intelligence Certified Admin certification validates the candidate's ability to deploy and administer ITSI, troubleshoot ITSI issues, and optimize ITSI performance.
Splunk SPLK-3002 certification exam is ideal for IT professionals who are responsible for managing and administering ITSI solutions in their organization. This includes IT administrators, system administrators, and IT operations professionals. Splunk IT Service Intelligence Certified Admin certification is also useful for professionals who are looking to enhance their careers in the field of IT service management and monitoring.
NEW QUESTION # 24
What is the main purpose of the service analyzer?
- A. Monitor overall Service and KPI status.
- B. Allow Analysts to add comments to Alerts.
- C. Trigger external alerts based on threshold violations.
- D. Display a list of All Services and Entities.
Answer: A
Explanation:
Reference: https://docs.splunk.com/Documentation/MSExchange/4.0.3/Reference/ServiceAnalyzer The service analyzer is a dashboard that allows you to monitor the overall service and KPI status in ITSI. The service analyzer displays a list of all services and their health scores, which indicate how well each service is performing based on its KPIs. You can also view the status and values of each KPI within a service, as well as drill down into deep dives or glass tables for further analysis. The service analyzer helps you identify issues affecting your services and prioritize them based on their impact and urgency. The main purpose of the service analyzer is:
D). Monitor overall service and KPI status. This is true because the service analyzer provides a comprehensive view of the health and performance of your services and KPIs in real time.
The other options are not the main purpose of the service analyzer because:
A). Display a list of all services and entities. This is not true because the service analyzer does not display entities, which are IT components that require management to deliver an IT service. Entities are displayed in other dashboards, such as entity management or entity health overview.
B). Trigger external alerts based on threshold violations. This is not true because the service analyzer does not trigger alerts, which are notifications sent to external systems or users when certain conditions are met. Alerts are triggered by correlation searches or alert actions configured in ITSI.
C). Allow analysts to add comments to alerts. This is not true because the service analyzer does not allow analysts to add comments to alerts, which are notifications sent to external systems or users
NEW QUESTION # 25
What should be considered when onboarding data into a Splunk index, assuming that ITSI will need to use this data?
- A. Make sure that all fields conform to CIM, then use the corresponding module to import related services.
- B. Use | stats functions in custom fields to prepare the data for KPI calculations.
- C. Plan to build as many data models as possible for ITSI to leverage
- D. Check if the data could leverage pre-built KPIs from modules, then use the correct TA to onboard the data.
Answer: D
Explanation:
Reference: https://newoutlook.it/download/book/splunk/advanced-splunk.pdf When onboarding data into a Splunk index, assuming that ITSI will need to use this data, you should consider the following:
B). Check if the data could leverage pre-built KPIs from modules, then use the correct TA to onboard the data.
This is true because modules are pre-packaged sets of services, KPIs, and dashboards that are designed for specific types of data sources, such as operating systems, databases, web servers, and so on. Modules help you quickly set up and monitor your IT services using best practices and industry standards. To use modules, you need to install and configure the correct technical add-ons (TAs) that extract and normalize the data fields required by the modules.
The other options are not things you should consider because:
A). Use | stats functions in custom fields to prepare the data for KPI calculations. This is not true because using
| stats functions in custom fields can cause performance issues and inaccurate results when calculating KPIs.
You should use | stats functions only in base searches or ad hoc searches, not in custom fields.
C). Make sure that all fields conform to CIM, then use the corresponding module to import related services.
This is not true because not all modules require CIM-compliant data sources. Some modules have their own data models and field extractions that are specific to their data sources. You should check the documentation of each module to see what data requirements and dependencies they have.
D). Plan to build as many data models as possible for ITSI to leverage. This is not true because building too many data models can cause performance issues and resource consumption in your Splunk environment. You should only build data models that are necessary and relevant for your ITSI use cases.
References: Overview of modules in ITSI, [Install technical add-ons for ITSI modules]
NEW QUESTION # 26
Where are KPI search results stored?
- A. The itsi_summary index.
- B. KV Store.
- C. The default index.
- D. Output to a CSV lookup.
Answer: A
Explanation:
Explanation
Search results are processed, created, and written to the itsi_summary index via an alert action.
NEW QUESTION # 27
Which of the following is a recommended best practice for service and glass table design?
- A. Start with base searches, then services, and then glass tables.
- B. Plan and implement services first, then build detailed glass tables.
- C. Design glass tables first to discover which KPIs are important.
- D. Always use the standard icons for glass table widgets to improve portability.
Answer: B
Explanation:
Reference:
A is the correct answer because it is recommended to plan and implement services first, then build detailed glass tables that reflect the service hierarchy and dependencies. This way, you can ensure that your glass tables provide accurate and meaningful service-level insights. Building glass tables first might lead to unnecessary or irrelevant KPIs that do not align with your service goals. Reference: Splunk IT Service Intelligence Service Design Best Practices
NEW QUESTION # 28
What are valid ITSI Glass Table editor capabilities? (Choose all that apply.)
- A. Correlation search creation.
- B. Creating glass tables.
- C. Service swapping configuration.
- D. Adding KPI metric lanes to glass tables.
Answer: B,C,D
Explanation:
Explanation
Create a glass table to visualize and monitor the interrelationships and dependencies across your IT and business services.
The service swapping settings are saved and apply the next time you open the glass table.
You can add metrics like KPIs, ad hoc searches, and service health scores that update in real time against a background that you design. Glass tables show real-time data generated by KPIs and services.
NEW QUESTION # 29
Which of the following can generate notable events?
- A. Through scheduled correlation searches which link to their respective services.
- B. When two entity aliases have a matching value.
- C. Manually selected using the Notable Event Review panel.
- D. Through ad-hoc search results which get processed by adaptive thresholds.
Answer: A
Explanation:
Notable events in Splunk IT Service Intelligence (ITSI) are primarily generated through scheduled correlation searches. These searches are designed to monitor data for specific conditions or patterns defined by the ITSI administrator, and when these conditions are met, a notable event is created. These correlation searches are often linked to specific services or groups of services, allowing for targeted monitoring and alerting based on the operational needs of those services. This mechanism enables ITSI to provide timely and relevant alerts that can be further investigated and managed through the Episode Review dashboard, facilitating efficient incident response and management within the IT environment.
NEW QUESTION # 30
When deploying ITSI on a distributed Splunk installation, which component must be installed on the search head(s)?
- A. ITSI app
- B. All ITSI components
- C. SA-ITSI-Licensechecker
- D. SA-ITOA
Answer: A
Explanation:
Install SA-ITSI-Licensechecker and SA-UserAccess on any license master in a distributed or search head cluster environment. If a search head in your environment is also a license master, the license master components are installed when you install ITSI on the search heads.
Reference:
When deploying ITSI on a distributed Splunk installation, the component that must be installed on the search head(s) is the ITSI app. The ITSI app contains the main features and functionality of ITSI, such as service creation and management, KPI configuration, glass table creation and editing, episode review, deep dives, and so on. The ITSI app also contains some add-ons that provide additional functionality, such as SA-ITOA (IT Operations Analytics), SA-UserAccess (User Access Management), and SA-Utils (Utility Functions). The ITSI app must be installed on the search head(s) because it handles the search management and presentation functions for ITSI. Reference: Install IT Service Intelligence in a distributed environment
NEW QUESTION # 31
How can admins manually control groupings of notable events?
- A. notable_event_grouping.conf
- B. Aggregation policies.
- C. Multi-KPI alerts.
- D. Correlation searches.
Answer: B
Explanation:
In Splunk IT Service Intelligence (ITSI), administrators can manually control the grouping of notable events using aggregation policies. Aggregation policies allow for the definition of criteria based on which notable events are grouped together. This includes configuring rules based on event fields, severity, source, or other event attributes. Through these policies, administrators can tailor the event grouping logic to meet the specific needs of their environment, ensuring that related events are grouped in a manner that facilitates efficient analysis and response. This feature is crucial for managing the volume of events and focusing on the most critical issues by effectively organizing related events into manageable groups.
NEW QUESTION # 32
Which of the following accurately describes base searches used for KPIs in a service?
- A. A base search can only be used by its service and all dependent services.
- B. All the KPIs in a service use the same base search.
- C. Base searches can be used for multiple services.
- D. All the metrics in a base search are used by one service.
Answer: C
Explanation:
Explanation
KPI base searches let you share a search definition across multiple KPIs in IT Service Intelligence (ITSI).
Create base searches to consolidate multiple similar KPIs, reduce search load, and improve search performance.
NEW QUESTION # 33
Which of the following items describe ITSI teams? (select all that apply)
- A. A new team admin role should be created for each team. The new role should inherit the 'itoa_team_admin' role.
- B. Teams should have itoa admin roles added with read-only permissions for services and entities.
- C. By default, all services are owned by the built-in 'global' team and administered by the 'itoa_admin' role.
- D. Services should be assigned to the 'global' team if all users need access to it.
Answer: A,C,D
Explanation:
In Splunk IT Service Intelligence (ITSI), teams are used to organize services, KPIs, and other objects within ITSI to facilitate access control and management:
B) Services should be assigned to the 'global' team if all users need access to it: The 'global' team in ITSI is a built-in concept that denotes universal accessibility. Assigning services to the 'global' team makes them accessible to all ITSI users, irrespective of their specific team memberships. This is useful for services that are relevant across the entire organization.
C) By default, all services are owned by the built-in 'global' team and administered by the 'itoa_admin' role: This default setting ensures that upon creation, services are accessible to administrators and can be further re-assigned or refined for access by specific teams as needed.
D) A new team admin role should be created for each team. The new role should inherit the 'itoa_team_admin' role: This best practice allows for granular access control and management within teams. Each team can have its own administrators with the appropriate level of access and permissions tailored to the needs of that team, derived from the capabilities of the 'itoa_team_admin' role.
The concept of adding 'itoa admin roles' with read-only permissions contradicts the typical use case for administrative roles, which usually require more than read-only access to manage services and entities effectively.
NEW QUESTION # 34
Which index will contain useful error messages when troubleshooting ITSI issues?
- A. itsi_summary
- B. _introspection
- C. itsi_notable_audit
- D. _internal
Answer: D
Explanation:
Reference:
The index that will contain useful error messages when troubleshooting ITSI issues is:
B) _internal. This is true because the _internal index contains logs and metrics generated by Splunk processes, such as splunkd and metrics.log. These logs can help you diagnose problems with your Splunk environment, including ITSI components and features.
The other indexes will not contain useful error messages because:
A) _introspection. This is not true because the _introspection index contains data about Splunk resource usage, such as CPU, memory, disk space, and so on. These data can help you monitor the performance and health of your Splunk environment, but not the error messages.
C) itsi_summary. This is not true because the itsi_summary index contains summarized data for your KPIs and services, such as health scores, severity levels, threshold values, and so on. These data can help you analyze the trends and anomalies of your IT services, but not the error messages.
D) itsi_notable_audit. This is not true because the itsi_notable_audit index contains audit data for your notable events and episodes, such as creation time, owner
NEW QUESTION # 35
For which ITSI function is it a best practice to use a 15-30 minute time buffer?
- A. Adaptive thresholding.
- B. Anomaly detection.
- C. Correlation searches.
- D. Maintenance windows
Answer: D
Explanation:
Explanation
It's a best practice to schedule maintenance windows with a 15- to 30-minute time buffer before and after you start and stop your maintenance work. This gives the system an opportunity to catch up with the maintenance state and reduces the chances of ITSI generating false positives during maintenance operations.
NEW QUESTION # 36
Buttercup Retail sells t#shirts both online and in stores. The IT Operations team is effectively monitoring the digital infrastructure. However, the executive leadership has expressed frustration in understanding what the related business impacts are of IT incidents.
Which of the following entities would give Buttercup Retail executives the most impactful visibility?
- A. store, product, payment type
- B. host, browser type, software version
- C. host, network interface, datacenter
- D. store, season, customer age
Answer: A
Explanation:
Splunk IT Service Intelligence (ITSI) is designed to align IT monitoring with the business outcomes that matter to stakeholders - especially executives who are focused on service performance and its impact on revenue, customer experience, and operational goals. In ITSI,entitiesrepresent the individual components that make up services and contribute to Key Performance Indicators (KPIs). Selecting the right entities for service modeling is critical: technical entities (like hosts or network interfaces) are useful for IT operations troubleshooting, but they don't inherently represent business outcomes. Executive leadership cares about how incidents affect business capabilities and outcomes - such as sales performance, customer transactions, and channel health. Therefore, entities that reflectbusiness context(for example, store locations, product categories, or payment types) map IT issues directly to business performance indicators. When executives can see service health and incidents broken down by these business#centric entities, they gainimpactful visibility into how issues affect revenue, customer interactions, and overall business operations. In contrast, purely technical entities such as hosts or network interfaces do not provide that business impact perspective, and demographic slices like season or customer age - while potentially valuable for marketing - don't directly connect IT service health to business service performance in ITSI modeling.
NEW QUESTION # 37
Besides creating notable events, what are the default alert actions a correlation search can execute? (Choose all that apply.)
- A. Include in RSS feed.
- B. Send email.
- C. Ping a host.
- D. Run a script.
Answer: A,B,D
Explanation:
Explanation
Throttling applies to any correlation search alert type, including notable events and actions (RSS feed, email, run script, and ticketing).
NEW QUESTION # 38
When creating a custom deep dive, what color are services/KPIs in maintenance mode within the topology view?
- A. Blue
- B. Gear Icon
- C. Purple
- D. Gray
Answer: D
Explanation:
When creating a custom deep dive, services or KPIs that are in maintenance mode are shown in gray color in the topology view. This indicates that they are not actively monitored and do not generate alerts or notable events. References: Deep Dives
NEW QUESTION # 39
After ITSI is initially deployed for the operations department at a large company, another department would like to use ITSI but wants to keep their information private from the operations group. How can this be achieved?
- A. Create teams for each department and assign services to the teams.
- B. Create services for each group and set the permissions of the services to restrict them to each group.
- C. Create service templates for each group and create the services from the templates.
- D. Create teams for each department and assign KPIs to each team.
Answer: A
Explanation:
In Splunk IT Service Intelligence (ITSI), creating teams for each department and assigning services to those teams is an effective way to segregate data and ensure that information remains private between different groups within an organization. Teams in ITSI provide a mechanism for role-based access control, allowing administrators to define which users or groups have access to specific services, KPIs, and dashboards. By setting up teams corresponding to each department and then assigning services to these teams, ITSI can accommodate multi-departmental use within the same instance while maintaining strict access controls. This ensures that each department can only view and interact with the data and services relevant to their operations, preserving confidentiality and data integrity across the organization.
NEW QUESTION # 40
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