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Avaya 3001 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| System Configuration & IP Office Manager | 25% | - Installation and Initial Setup - Trunk Configuration (Analog, ISDN, SIP) - User, Group and Extension Configuration - Short Codes and ARS Dial Plans |
| Maintenance, Upgrades & Troubleshooting | 20% | - Backup and Restore Procedures - Software & Firmware Upgrades - Log Analysis and Diagnostics - Common Fault Diagnosis & Resolution |
| IP Office System Architecture & Hardware | 20% | - SD Card Management and File Structure - IP500v2 and IP500 Control Units - Expansion Modules and Cards - Licensing and Edition Types |
| Networking & SCN | 15% | - DHCP, DNS and QoS Configuration - IP Trunks and Media Path - Small Community Networking (SCN) |
| Voice Messaging & Applications | 20% | - VoiceMail Pro Installation & Setup - Embedded Voicemail Configuration - ContactStore Call Recording - System Status & Monitoring Tools |
Avaya IP Office Configuration and Maintenance Sample Questions:
1. Your customer wants to have a backup scheme for VoiceMail Pro. Which application can be used to back up the VoiceMail Pro database?
A) one-X@ Portal
B) IP Office Manager
C) Embedded File Manager
D) VoiceMail Pro Client
2. Which two statements describe what is required to setup a Small Community Network (SCN) consisting of lour IP500v2 control units? (Choose two.)
A) The underlying network must be configured as a flat layer 2 subnet.
B) The extension, user, and group numbering on each system must be unique.
C) The user and group names on each system must be unique.
D) The total number of users within the Small Community Network must not exceed 250.
E) Combo Cards are required in all systems.
3. Which item must be completed for an IP Office user to be counted in CCR as an agent?
A) User must be defined as an agent in one-X Portal.
B) CCR Agent Must be checked on the user's Supervisor tab.
C) User must be a member of a hunt group.
D) force Account Code must be checked on the user's Supervisor tab.
4. In Windows Services, which tab would you use to allow the VoiceMail Pro service to run as a specific user?
A) Log on
B) Advanced
C) Dependencies
D) General
5. The Customer Call Reporter (CCR) server IP address is 192.168.42.100.
After installing CCR and creating a Supervisor, what is the correct link for a CCR Agent to login?
A) http://192.168.42.100:8888
B) https://localhost/CCRWebAgent
C) http://192.168.42.100/CCRWebClint
D) http://192.168.42.100:8080/inyama/inyama.html
E) http://localhost/CCRWebAgent
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B,C | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: C |


