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Avaya Oceana® Solution Support Sample Questions:

1. Which parameter uniquely identifies a contact while It is being processed in Engagement Designer?

A) DNIS Number
B) WorkRequestID
C) Caller ID
D) Contextld

2. Which statement regarding Engagement Designer (ED) workflows in Avaya Oceana solution is true, if you want to avoid launching both old and new flows during processing?

A) ED does not allow you to deploy a new call flow when there is an existing call flow for the same channel.
B) ED allows you to deploy both old and new ED workflows In the ED without any problems.
C) The existing ED workflows should be renamed before deploying new ED workflows for the same channel.
D) The existing ED workflows should be deleted before deploying new ED workflows for the same channel.

3. In addition to a description of the problem, which two types of logs are required when escalating a problem to Avaya Support? (Choose two.)

A) Provider Logs
B) PU Logs
C) System Logs
D) Agent Browser logs
E) Service Logs

4. Which statement regarding UCA Store Backup is correct?

A) UCA Store backup can be run immediately and it does not support backup scheduling.
B) UCA Store backup is immediately for the Avaya Oceana solution.
C) UCA Store backup can be run immediately or scheduled later.
D) UCA Store backup can be taken without entering the backup password.

5. While troubleshooting web chat interactions, which snap-In service and PU logs must be checked from the Avaya Oceana Cluster#3?

A) AgentControllerService
B) CustomerControllerService
C) ORCRestService
D) WAlMRestService

Solutions: