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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. What is one use case for using multiple action maps on a website?
Response:

A) Limiting workforce management access
B) Supporting different user journeys and outcomes
C) Routing inbound emails
D) Managing IVR prompts

2. Genesys Cloud manages customer journeys using separate platforms for Digital and Voice channels.
(True/False)
Response:

A) False
B) True

3. Predictive Engagement reports in Genesys Cloud can be scheduled for automated delivery.
(True/False)
Response:

A) False
B) True

4. Which prerequisite must be met before launching a GPR benefit assessment in Genesys Cloud CX?
Response:

A) Genesys Cloud AI premium add-on must be disabled
B) All agents must be certified in predictive engagement
C) A queue with sufficient historical interaction data
D) The organization must have enabled historical analytics

5. Which area in Genesys Cloud provides analytics specifically for Predictive Engagement activities?
Response:

A) Script Editor Analytics View
B) Workforce Management Dashboard
C) Action Map Analytics Dashboard
D) SIP Trunk Statistics Panel

Solutions: