Huawei HCSP-Presales-Service(AICC) V1.0 - H21-287_V1.0 certification

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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. In AICC, what is the technical implementation difference between a "supervisor monitoring a call" and a
"supervisor barging into a call"?

A) There is no technical difference; it's just a permission setting.
B) Monitoring is passive listening, while barging creates a 3-way conference where the supervisor can speak.
C) Monitoring requires the agent's permission, while barging does not.
D) Barging is only available for voice calls, while monitoring works for all channels.

2. When calculating the Total Cost of Ownership (TCO) for an on-premises AICC solution versus a cloud-based solution, which cost element is typically higher in the on-premises model?

A) Costs for customizing the UAP.
B) Ongoing operational expenditure (OpEx) for subscription fees.
C) Costs for agent training.
D) Initial capital expenditure (CapEx) for hardware and software licenses.

3. In the context of AICC and SIP integration, what is the primary purpose of a Session Border Controller (SBC) in a security-focused design?

A) To act as a firewall for SIP/VoIP traffic, preventing topology hiding and mitigating SIP-based attacks.
B) To replace the need for a CTI server by handling call control directly.
C) To provide load balancing exclusively for IVR media servers.
D) To increase the audio codec bandwidth for better voice quality.

4. The "Average Handle Time (AHT)" metric is composed of which three elements?

A) Ring Time + Talk Time + Transfer Time
B) Queue Time + Talk Time + Wrap-up Time
C) Answer Time + Consultation Time + Disposition Time
D) Talk Time + Hold Time + After-Call Work Time

5. What is the ultimate goal of a well-designed AICC solution from a business perspective?

A) To have the most advanced technology.
B) To enhance customer experience, improve operational efficiency, and drive business growth.
C) To eliminate the need for a CRM system.
D) To reduce the number of agents employed.

Solutions: