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EXIN ITIL 4 Foundation Sample Questions:

1. Which ITIL concept helps an organization to make good decisions?

A) Practices
B) Four dimensions of service management
C) Service value chain
D) Guiding principles

2. An organization asks a stakeholder to review a planned change. Which guiding principle does this demonstrate?

A) Keep it simple and practical
B) Collaborate and promote visibility
C) Start where you are
D) Focus on value

3. Which guiding principle says that it is not usually necessary to build something new?

A) Start where you are
B) Think and work holistically
C) Focus on value
D) Progress iteratively with feedback

4. Which TWO statements about the guiding principles are CORRECT?
1. The guiding principles support continual improvement
2. Each guiding principle applies to a selection of the available
stakeholder groups
3. Organizations should decide which one of the guiding principles is
relevant to them
4. Organizations should consider how the guiding principles interact
with each other

A) 1 and 2
B) 2 and 3
C) 3 and 4
D) 1 and 4

5. Which skill is required by the 'service level management' practice?

A) Technical expertise
B) Supplier management
C) Problem management
D) Event monitoring

Solutions: