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Work Orders Management: 15-20%
- Creating and Operating Work Orders: The applicants should be able to develop work orders from an opportunity or incident. They should know how to close work orders, configure asset location and hierarchy on work orders, and associate a specific work order with a price list.
- Managing Incidents: This objective will measure competence in configuring incident types, adding services, products, as well as service tasks to incidents.
- Creating and Operating Agreements: This section requires one’s competence in determining the timeframe for agreements usage, creating bookings, invoices, and entitlements, and SLAs for agreements.
- Explaining the Lifecycle of Work Orders: This area requires that the learners demonstrate their skills in configuring work orders, stages of work order lifecycle, capabilities, and uses of service accounts, functional locations, and billing accounts.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx
Skills measured
- Manage field service mobility (10-15%)
- Schedule and dispatch work orders (25-30%)
- Manage inventory and purchasing (5-10%)
- Configure field service applications (15-20%)
- Manage work orders (15-20%)
- Implement Connected Field Service (10-15%)
Microsoft MB-240日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configure Dynamics 365 Field Service | 20% | - Configure Field Service settings
|
| Topic 2: Schedule and Dispatch Work | 20% | - Resource scheduling
|
| Topic 3: Field Service Mobile and Customer Experience | 20% | - Mobile app configuration
|
| Topic 4: Work Order Management | 25% | - Manage work orders lifecycle
|
| Topic 5: Manage Inventory and Assets | 15% | - Inventory management
|
