Oracle Fusion Service 2026 Implementation Professional - 1Z0-1064-26 certification

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Which three types of data are included in the interaction associated with a normal call flow?

A) Service Request create date
B) Contact name
C) Agent name
D) Start time of the call
E) Channel

2. Which statement is correct when describing the process of adding assignment rules from Service Setup?

A) Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish.
B) Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.
C) Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.
D) Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.

3. Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
Condition Column Severity = High
Calendar = 9AM to 5 PM, Monday - Friday, US EST
Resolution Metric = 2880
Resolution Warning Threshold 120
First Response Metric = 360
First Response Warning Threshold

A) If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.
B) If the SR is not resolved, Resolution warning will occur on Monday, 12 noon EST.
C) First Response is due on Friday, 12 noon EST.
D) Resolution is due on Saturday, 2 PM EST.

4. You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

A) You will be required to code any new workflow actions in Groovy.
B) You can send an e-mail notification to specified recipients.
C) You can modify the workflow to update field values within the SR object.
D) You can define the workflow to run when certain fields of the SR object are changed.
E) You must make the changes using the Page Composer tool.
F) You can generate tasks for the SR object from the workflow.

5. If you want to disable the ability to delete activities for all users, what action should you perform?

A) Remove the "delete activities" privilege from all the roles for users who have this access.
B) Remove the "delete activities" button from all pages used by the users who have this access.
C) Remove the "delete activities" role from all the users who have this role.
D) Remove the users of the roles who have the "delete activities" access.

Solutions: