Oracle Service Center 2021 Implementation Essentials - 1Z0-1038-21 certification

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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. In which two scenarios would you use multiple interfaces?

A) When new business processes need to be supported other than the standard contact center
B) When your business operates in different lines of business
C) When multiple languages need to be supported
D) When your portal needs the support of different channels for login
E) When you need multiple channels enabled such as email, chat,and web self-service

2. When a new customer submits an incident via email, they get a message with a user ID and password, similar to the content below:
An account has been created for you with the following User ID and Password:
User ID: [email protected]
Password: o2UdlJ8d
An agent wants to disable the message being sent when a customer submits an incident via email.
Which option must be enabled to achieve this?

A) EGW_UPDATE_BY_CREATE
B) EGW_SEND_EMAIL_HEADERS
C) EGW_PASSWD_CREATE
D) EGW_PASSWORD_UPDATE_ENABLED
E) EGM_ENABLED

3. Which three events are available with theJavaScript API?

A) aftersave()
B) onbeforesave ()
C) onsaveclose ()
D) ondataupdated()
E) enclose ()
F) onrefresh()

4. A customer is using standard reports within the analytics module. Which two can be edited in a standard report?

A) column headings
B) permissions
C) report headings
D) graphs
E) non-selectable filters
F) schedules

5. Which two statements are true about Oracle Service Cloud accelerators?

A) Theyare available at http://www.oracle.com/technetwork.
B) They are code samples to show how integrations can be built by using the public integration capabilities of Oracle Service Cloud.
C) Oracle provides supportfor all accelerators.
D) The source files for all listed accelerators are available for download.
E) They are complete plug-and-play tools that can be used with Oracle Service Cloud in any client environment free of cost.

Solutions: