Apple OS X v10.8 Troubleshooting - 9L0-064 certification

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Apple 9L0-064 Exam Syllabus Topics:

Apple OS X v10.8 Troubleshooting Sample Questions:

1. Mike's iMac starts, but stops responding before it reaches the login screen. He does not have a recent backup of his data. You would like to help Mike verify the startup volume, and repair it only if necessary. What is the best way to accomplish this task?

A) Hold the shift key down to Safe Boot the iMac.
B) Start up in single-user mode and type the /sbin/fsck -fy command.
C) Start the iMac from OS X Recovery and use Disk Utility.
D) Start the iMac from OS X Recovery and use Terminal.

2. Which system preference pane allows a user to enable the OS X Mountain Lion Firewall?

A) Network
B) Security & Privacy
C) Mission Control
D) Sharing

3. Debra has purchased a new MacBook Pro. She set the Mac up without transferring any of her personal data. A few days later she realized she needs the contents of her previous machine's Users folder. How can she easily obtain the data from the older Macbook Air?

A) The customer will have to purchase Migration Assistant at the Mac App Store.
B) The customer should startup from OS X Recovery, then erase the disk and reinstall OS X Mountain Lion to start over and transfer their data.
C) Migration Assistant is stored in the Utilities folder and can be opened at any time.
D) Startup in OS X Recovery to open Migration Assistant.

4. Paolo is experiencing an issue with a VoIP application on his MacBook Pro with OS X Mountain Lion installed. He can't access Contacts from within the application, so he can't call his friend's mobile phone. Which would be the first troubleshooting step to perform?

A) Open the Disk Utility, choose the startup disk and repair disk permissions.
B) Delete the application's preferences from /Users/Paolo/Library/Preferences.
C) Check that Paolo granted the VoIP application access to Contacts under System Preferences > Security & Privacy > Privacy.
D) Delete then reinstall the VoIP application.

5. Chad decides to encrypt his existing Time Machine backup on an external disk. How should he proceed?

A) Enable FileVault 2 on the startup disk to automatically encrypt the Time Machine backup.
B) Get info on the Time Machine backup disk then select the "Enable encryption" checkbox.
C) Erase the disk using the Disk Utility then start a new Time Machine backup.
D) Use the Time Machine preferences to re-select the backup disk then select the "Encrypt backup disk checkbox.

Solutions: