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Salesforce Certified Field Service Consultant Sample Questions:

1. Which two features on the Dispatcher Console should the Consultant use to visualize Rule Violating Service Appointments? Choose 2 answers

A) Appointment List
B) Gantt
C) Gantt Map
D) Color Palettes

2. Which three objects are associated to the Work Type? Choose 3 answers

A) Service Appointments
B) Products Required
C) Skill Requirements
D) Resources
E) Articles

3. Universal Containers wants to track the work that is performed on the customer's install base. Which object relationship should the Consultant utilize to meet this requirement?

A) Assets to Products
B) Products to Accounts
C) Work Orders to Products
D) Work Orders to Assets

4. Universal Containers tracks customer issues in its call center. Sometimes a Technician is required at the customer's location to resolve the issue.
Which sequence of steps should a Consultant recommend to dispatch the Technician?

A) Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.
B) Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.
C) Create Work Order, Create Case, Dispatch Work Order, Create ServiceAppointment.
D) Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.

5. Universal Containers is deploying Field ServiceLightning in Europe, where pricing varies by country.
What Price Book structure is recommended?

A) Utilize a custom Price Book with pricing rules applied.
B) Utilize a custom Price Book specific to each country.
C) Utilize the standard Price Book with pricing rules applied.
D) Utilize a standard Price Book specific to each country.

Solutions: