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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following prepackaged mashups exist for SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A) Google maps
B) Hotmail
C) Mindtouch
D) Whatsapp

2. Which of the following are data migration master data templates? Note: There are 3 correct answers to this question.

A) Personal addresses and contacts
B) Account hierarchies
C) Discount list
D) Business configuration
E) Campaigns

3. Which of the following elements is optional when you configure a service level?

A) alert when overdue
B) Net labor time
C) Priority ticket
D) type of service

4. What date type is used in a Date Profile to determine the start of the warranty?

A) Creation date
B) Requested date
C) Due date
D) Reference date

5. You enable email integration with SAP Cloud for Customer service request management Which partner types are supported for the email channels? Note: There are 2 correct answer to this question.

A) Corporate customers
B) Group customer
C) Individual customers
D) Competitors

Solutions: