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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Identify the supervisor capacities for Avaya Contact Center Select with IP Office Server Edition.

A) 100
B) 50
C) 30

2. Which are two questions for the Line of Business Leader that can help you to establish whether the business need is primarily for voice support or whether multichannel is direction they'd like to pursue? (Select two.)

A) How do your customers interact with you?
B) Do you foresee growing beyond 250 agents within 12 months of deployment?
C) Would you like to deploy a contact center solution behind an existing PBX via PRI or SIP trunks?
D) How would you like customers to interact with you?

3. Which statement is a value proposition of Avaya Contact Center Solutions for IP Office? (Select one.)

A) Are optimized for use with IP Office software, enable blended multichannel capabilities that help improve customer experiences to increase revenue and customer lifetime value, while improving agent efficiency to reduce cost.
B) They provide speech and multichannel automation which enables new significant opportunities for automation, driving a significantly increased return on investment.
C) Can host both outbound campaigns and communication, as well as. selfserviceapplications to simplify and accelerate service creation, lower operating costs, and reduce total cost of ownership.
D) They provide self-service, wait treatment, and call delivery across a SIP network and deliver a better customer experience.

4. Which are four factors that influence Avaya IP Office Support Services (IPOSS) pricing? (Select four.)

A) Number of agent/supervisor licenses
B) Number of administrators
C) Type of server
D) Level of service
E) Duration of service

5. If a customer answers yes to the question: "Would you like to deploy an outbound contact
center solution behind an existing PBX via PRI or SIP trunks?" Which solution should you guide them toward?

A) Avaya Contact Center select
B) Avaya IP Office Contact Center
C) Avaya Outbound Contact Express

Solutions: