CIS-CSM日本語 Questions and Answers: ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM日本語版) & CIS-CSM日本語 Practice Test

ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM日本語版) - CIS-CSM日本語 certification

Exam Code: CIS-CSM-JPN

Exam Name: ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM日本語版)

Updated: Jul 26, 2026

Q & A: 261 Questions and Answers

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About ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM日本語版) - CIS-CSM日本語 exam dumps

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How much does ServiceNow Certified CIS CSM costs

  • Length of Exam: 85 min
  • Passing Score: 60% or higher
  • Examination Name: ServiceNow Certified CIS CSM
  • Types of questions: Performance Based Questions
  • Examination Fees: $400 USD
  • No of Questions: 85 Questions

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Benefits of ServiceNow Certified CIS CSM

CIS-CSM exam is one of the most famous certification exams in the IT world as it has many benefits for successful candidates. Passing the CIS-CSM Certified Implementation Specialist - Customer Service Management Exam is not like shooting fish in a barrel. To pass the ServiceNow CIS-CSM test with remarkable marks, you have to prepare the CIS-CSM test wisely. If you want to take the ServiceNow CIS-CSM quiz, then you must be looking for the best way to pass the Certified Implementation Specialist certification exam in one go.

Demand for ServiceNow experts is growing rapidly. ServiceNow certification gives attendees the knowledge and confidence to take full advantage of the ServiceNow platform. Throughout the training and certification programs, attendees learn to configure, customize and design with real‑world examples and a hands‑on approach.

You will achieve market recognition, competitive differentiation, higher efficiency and outcomes, improved user group satisfaction, and a concrete indicator of your educational investment once you are ServiceNow accredited. If you are a young consultant beginning your career or a seasoned professional looking to deepen your experience and distinguish yourself from the competition, the ServiceNow deployment route will teach you to rapidly and efficiently deploy ServiceNow products in customer environments.

ServiceNow, a multinational multibillion dollar giant, offers IT service delivery tools to one of the leading markets. ServiceNow offers ITSM and SAM solutions for the end-to-end life-cycle maintenance of applications on a single platform. ServiceNow helps you optimize the IT tools that minimize costs and compliance through automatic sourcing, power, and optimization, and aligns your tech requirements with your overall market objectives. Demand for experts from ServiceNow is growing. ServiceNow qualification offers members the knowledge and confidence to take full advantage of the ServiceNow platform. During the training and certification processes, participants will be able to develop, adapt, and build real-world scenarios and a hands-on approach.

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-csm-blueprint.pdf

ServiceNow CIS-CSM日本語 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Case Management17%- Case State Flows
  • 1. Case Lifecycle
  • 2. State Transitions
- Case Actions, Tasks, and Escalations
  • 1. Task Management
  • 2. Escalation Handling
- Case Digests and Service Definitions
  • 1. Service Definitions
  • 2. Digest Configuration
- Major Issue Management
  • 1. Major Case Handling
  • 2. Communication Management
- CSM Workspace
  • 1. Workspace Navigation
  • 2. Agent Productivity
Topic 2: CSM Configuration38%- Routing and Assignment
  • 1. Work Queues
  • 2. Assignment Rules
- CSM in ServiceNow
  • 1. Plugin Activation
  • 2. Application Configuration
- Channels
  • 1. Email Channel
  • 2. Chat and Portal Channel
- Case Types
  • 1. Consumer Cases
  • 2. Customer Cases
Topic 3: CSM Workspace, Portals, Service Catalog, Analytics, and Reporting8%- Portals and Service Catalog
  • 1. Customer Portal Configuration
  • 2. Catalog Integration
- Platform Analytics and Reporting
  • 1. Dashboards
  • 2. Performance Analytics
- Special Handling Notes, SLAs, and Targeted Communications
  • 1. Customer Notifications
  • 2. SLA Management
Topic 4: CSM Best Practices and Knowledge Management10%- Knowledge Management
  • 1. Knowledge Blocks and Search
  • 2. Knowledge Functionality Overview
  • 3. Bulk Translations
  • 4. Article Quality Index
- CSM Best Practices
  • 1. Customer Service End-to-End Processes
  • 2. Defining Project Scope
  • 3. ServiceNow Architecture
Topic 5: CSM Foundational Data Model27%- Contracts and Entitlements
  • 1. Support Contracts
  • 2. Entitlement Definitions
- Business Models
  • 1. Account and Contact Management
  • 2. Consumer and Partner Models
- Install Base Management
  • 1. Asset Relationships
  • 2. Configuration Tracking
- Product Models
  • 1. Product Definitions
  • 2. Installed Products

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