70-404 Questions and Answers: TS: System Center Service Manager 2010, Configuring (available in 2010) & 70-404 Practice Test

Microsoft TS: System Center Service Manager 2010, Configuring (available in 2010) - 70-404 certification

Exam Code: 70-404

Exam Name: TS: System Center Service Manager 2010, Configuring (available in 2010)

Updated: Aug 20, 2026

Q & A: 165 Questions and Answers

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About Microsoft TS: System Center Service Manager 2010, Configuring (available in 2010) - 70-404 exam dumps

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Microsoft 70-404 Exam Syllabus Topics:

SectionObjectives
Topic 1: Service Desk and Incident Management- Problem management
  • 1. Problem record handling
    • 2. Root cause analysis processes
      - Incident management workflow
      • 1. Incident lifecycle configuration
        • 2. Work item templates and queues
          Topic 2: Deploying and Configuring System Center Service Manager- Management packs configuration
          • 1. Service Manager data warehouse integration
            • 2. Importing and customizing management packs
              - Installation and initial configuration
              • 1. Service Manager management server setup
                • 2. Prerequisites and system requirements
                  Topic 3: Service Catalog and Request Fulfillment- Service offerings
                  • 1. Service request workflows
                    • 2. Request offerings configuration
                      Topic 4: Reporting and Data Warehouse- Reporting configuration
                      • 1. SSRS integration
                        • 2. Standard and custom reports
                          Topic 5: Security and Access Control- User roles and permissions
                          • 1. Active Directory integration
                            • 2. Role-based access control (RBAC)
                              Topic 6: Configuration Management Database (CMDB)- Service asset and configuration items
                              • 1. Discovery and synchronization
                                • 2. CI classes and relationships

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