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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Communication and Team Dynamics | - Conflict resolution strategies - Interpersonal and organizational communication - Group development and team effectiveness |
| Topic 2: Organizational Culture and Change | - Organizational culture development and impact - Resistance to change and mitigation strategies - Change management models |
| Topic 3: Motivation and Employee Behavior | - Incentives and rewards systems - Content and process motivation theories - Job satisfaction and performance |
| Topic 4: Foundations of Organizational Behavior | - Organizational systems and structures - Individual vs group behavior in organizations - Introduction to organizational behavior principles |
| Topic 5: Leadership Theory and Practice | - Transformational vs transactional leadership - Leadership styles and effectiveness - Trait, behavioral, and contingency leadership theories |
| Topic 6: Ethics and Decision Making | - Decision-making models - Corporate social responsibility - Ethical frameworks in organizations |
WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:
1. Employees A and B work together on the same project team. When the team faces a complex and difficult problem, the team leader usually asks Employee A to generate alternative solutions for the team to consider.
Experience has shown that Employee A actively searches for additional information and is more likely to take initiative and to feel that the team can effectively influence the outcomes of its actions. Employee B tends to do well on jobs that are well structured and routine and tends to feel that the outcomes of the team's actions are determined by luck or chance.
Which statement is correct?
Select one.
A) Employee A exhibits a determinate locus of control, and Employee B exhibits an indeterminate locus of control.
B) Employee A exhibits an indeterminate locus of control, and Employee B exhibits a determinate locus of control.
C) Employee A exhibits an internal locus of control, and Employee B exhibits an external locus of control.
D) Employee A exhibits an external locus of control, and Employee B exhibits an internal locus of control.
2. What is true about the relationship between performance evaluation and motivation?
Select one.
A) Employees must have confidence that the effort they exert will lead to a favorable performance evaluation.
B) Employees must have confidence that the performance evaluation will measure their emotional state.
C) There is no relationship if the performance evaluation is tied to the employee's superordinate goals.
D) Employees see a negative exponential relationship to the performance evaluation.
3. How can an organization transmit its culture to its employees?
Choose 1 answer
A) By using material symbols and specific language
B) By requiring employees to memorize the mission statement
C) By influencing the balance of employees' cultural backgrounds
D) By analyzing employee gripes and complaints
4. What is true about the relationship between performance evaluation and motivation?
Choose 1 answer
A) The relationship does not depend on the perceptual process.
B) Employees must have confidence that the effort they exert will lead to a favorable performance evaluation
C) The relationship is strongest when employees are not aware of the criteria used for the evaluations.
D) Performance evaluations have little potential for impacting motivation.
5. Which method should be used to maximize team member participation in global meetings?
Select one.
A) Parallel voice messaging contacts to tie members together
B) A Delphi-like sequence of notes via carrier mail to share ideas and encourage dialog between members
C) Electronic technology to tie team members together during meetings
D) Change of global meeting membership frequently to maintain interest in meetings
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: C |


