Avaya Contact Center Control Manager Implementation and Maintenance - 3302 certification

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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

Question 1

A company located In Germany wants to setup their Avaya Contact Center Control Manager (ACCCM) to use the German language. In which two locations can you set de_de as the language? (Choose two.)

A. the ACCCM Setup under SystemLanguage
B. in the ACCCM CFGtab,under Language Tab, select de_de
C. in the database tableSystem_Parameters underLanguage
D. in web.config file under set de_de

Question 2

A company has Avaya Contact Center Control Manager (ACCCM) with a Communication Manager (CM) solution. The administrator for the company has been tasked to create 10 new employee Agent Login IDs effective on Monday. A job has been scheduled through the ACCCM Schedule Server on Friday to be completed Sunday night. However, Monday morning it is discovered that although the Agent Login IDs are in the ACCCM database, they do not appear in CM. What may have caused the problem?

A. The administrator did not checkthe'Save CM box'in the action list for the action.
B. The administratordid not assign a schedule to the job.
C. The administrator did notcreate a task for the job.
D. The administrator did not check 'enabled' for the scheduledjob.

Question 3

What arc three advantages of the Audit Server? (Choose three.)

A. auditing to a single field level
B. the ability to rollback the CM administration
C. unlimited database entries
D. the ability to schedule delayed saves during maintenance hours
E. the ability to restart the License, Provisioning, and Synchronizer services in Windowsin event of afailure
F. abilitytoprovide a Security Firewall to Avaya Contact Center Control Manager (ACCCM)

Question 4

Before beginning the installation of the Avaya Contact Center Control Manager (ACCCM) installation in a stand-alone configuration with SQL 2008 Express, when would the Microsoft Internet Information Server (IIS) be installed?

A. afteryou install Microsoft Windows 2008 Server R2
B. after you install ACCOM
C. after you install the Microsoft SQLServer
D. after you selectACCCM services

Question 5

During Installation of Avaya Contact Center Control Manager (ACCCM), the installer did not have access to the license and elected to continue with the installation and install the file at a later time. The installer selected the default directories on a Windows 2008 R2 64- bit server.
Once the license is obtained, which two methods can he used to install the license?
(Choose two.)

A. Copy the file to C:\ProgramFiles (x86)\Avaya\Avaya Contact Center Control Manager\Services\License Server directory.
B. Copy the file to C:\Program Files(x86)\Avaya\Avaya Contact Center Control Manager\Web\LicenseServer directory.
C. Copy the file to C:\Program Files\Avaya\Avaya Contact Center Control Manager\Services\License Server directory.
D. Rerun the Installation and select the option to install the license file.
E. Copy the file to the C:\Wlndows\systom32directory.

Solutions: