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Salesforce Strategy-Designer Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Value Design | 32% | - Apply ethical and value-centered design principles - Define challenge statements aligned to business and user needs - Analyze organizational dynamics and external influences - Establish success metrics and value outcomes |
| Leveraging Adjacent Roles and Skills | 19% | - Lead cross-functional decision-making processes - Integrate research, design, and business strategy practices - Align solution strategies with organizational goals - Collaborate with designers, technologists, and business leaders |
| Intangible Deliverables | 26% | - Facilitate collaboration across teams - Build stakeholder relationships and influence - Communicate vision and strategic direction - Create organizational alignment and shared vision |
| Tools and Artifacts | 23% | - Map user needs to Salesforce platform capabilities - Select appropriate research and co-creation methods - Assess desirability, feasibility, and viability - Use strategy design frameworks and artifacts |
Salesforce Certified Strategy Designer Sample Questions:
1. Prototypes should be used to generate ideas and provide prompts for others to expand.
A) FALSE
B) TRUE
2. Which records will a user be able to shared with the connected org while using Salesforce to Salesforce?
A) All records
B) Those they have read access to
C) Those they own
3. Customer Support reps should be brought into brainstorming sessions during the Idea Generation phase because they have extensive customer/user knowledge.
A) FALSE
B) TRUE
4. Of the three core elements of Design Thinking, which is focused on reviewing whether the technologies they need to develop the solution are available?
A) Viability
B) Desirability
C) Feasibility
5. What are entitlements?
A) They determine the level of access a customer is entitled to in a Customer Community.
B) They determine the level of access a partner is entitled to in a Partner Community.
C) They are the different levels of support (technical or otherwise) that the customers are entitled to after purchase.
D) They regulate the usability of certian Pardot Components such as Score tracking.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: C |
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